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Customer Service Representative
2 months ago
We are seeking a highly skilled and motivated Customer Services and Account Manager to join our team at Hays Specialist Recruitment Limited. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective account management.
Key Responsibilities- Develop and maintain strong relationships with existing customers to identify opportunities for upselling and cross-selling.
- Provide timely and effective resolution to customer queries and issues, ensuring a high level of customer satisfaction.
- Conduct regular customer account reviews to ensure customer packages are aligned with their needs and goals.
- Stay up-to-date with new and updated products and services, and communicate these to customers in a clear and concise manner.
- Work closely with internal stakeholders to ensure seamless delivery of customer services and support.
- Support business growth initiatives through occasional outbound calling and other activities.
- Excellent customer service and communication skills, with a strong ability to build rapport with customers.
- Proven experience in a customer-facing role, with a track record of delivering high levels of customer satisfaction.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer relationships.
- Strong analytical and problem-solving skills, with the ability to think creatively and outside the box.
- Proficiency in Microsoft Office and other relevant software applications.
- A competitive salary and bonus structure.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to the latest technology and tools.
- A comprehensive benefits package, including health insurance and retirement savings plan.
