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Digital Support Specialist

2 months ago

Nelson, Lancashire, United Kingdom Cirrus IT Services Full time

About Cirrus IT Services

We are a leading provider of comprehensive IT solutions, covering a broad spectrum of services and products.

Job Summary

We are seeking a highly motivated and detail-oriented Digital Support Specialist to join our team. As a Digital Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring their IT needs are met with efficiency and professionalism.

Key Responsibilities

  • Respond to and resolve client inquiries and issues in a timely and effective manner.
  • Log, prioritize, and classify tickets, gathering all necessary information to facilitate resolution.
  • Provide first-line support and investigation, escalating complex issues to senior engineers as needed.
  • Keep clients informed of ticket progress and status.
  • Perform daily and weekly checks of backups and remote monitoring systems.
  • Ensure the help desk is up-to-date and that all tickets have accurate time logging.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Basic knowledge of IT systems and technologies.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.