Mandarin Language Customer Service Representative

3 days ago


Par, Cornwall, United Kingdom TASQ Staffing Solutions Full time

Job Title: Mandarin Speaking Call Center Agent

Location: Quezon City, Philippines

Department: Customer Service

Reports To: Call Center Supervisor or Manager

Job Summary:

We are seeking a skilled Mandarin speaking customer service professional to provide exceptional service to our clients through inbound and outbound calls. As a key point of contact, you will address customer inquiries, resolve issues, and offer information about our products and services. Your fluency in Mandarin and dedication to customer satisfaction will be crucial in enhancing the customer experience and supporting the company's success.

Key Responsibilities:

  • Customer Support:
    • Handle inbound and outbound calls in Mandarin to address customer inquiries, provide information, and resolve issues.
    • Communicate clearly and effectively in Mandarin, ensuring a positive and professional experience for all customers.
    • Translate and relay information between Mandarin-speaking customers and other departments if needed.

Qualifications:

  • Highly preferred candidates with BPO experience. Open to non-BPO candidates.
  • Must be fluent in English, not just Mandarin.
  • Amenable to work in graveyard shifts.
  • Amenable to work onsite (Quezon City).

Remote Work: No



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