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Mandarin Speaking Customer Service Representative
2 months ago
Job Title: Mandarin Speaking Customer Service Representative
Location: Remote
Department: Customer Service
Reports To: Customer Service Supervisor or Manager
Job Summary:
We are seeking a skilled Mandarin speaking customer service representative to join our team at TASQ Staffing Solutions. In this role, you will act as a key point of contact for Mandarin speaking customers, providing exceptional service through inbound and outbound calls. Your primary responsibilities will include addressing customer inquiries, resolving issues, and offering information about our products and services.
Key Responsibilities:
- Customer Support:
- Handle inbound and outbound calls in Mandarin to address customer inquiries, provide information, and resolve issues.
- Communicate clearly and effectively in Mandarin, ensuring a positive and professional experience for all customers.
- Translate and relay information between Mandarin speaking customers and other departments if needed.
Qualifications:
- Highly preferred candidates with BPO experience. Open to non-BPO candidates.
- Must be fluent in English, not just Mandarin.
- Amenable to work in a dynamic and fast-paced environment.
- Amenable to work in a customer-facing role.
Work Arrangements:
We offer a remote work arrangement for this role.
