Mandarin Language Customer Service Specialist

3 days ago


Par, Cornwall, United Kingdom TASQ Staffing Solutions Full time

Job Title: Mandarin Speaking Call Center Agent

Location: Quezon City, Philippines

Department: Customer Service

Reports To: Call Center Supervisor or Manager

Job Summary:

We are seeking a skilled Mandarin speaking customer service professional to provide exceptional service to our clients through inbound and outbound calls. As a key point of contact, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities:

  • Customer Support:
    • Handle inbound and outbound calls in Mandarin to address customer inquiries, provide information, and resolve issues.
    • Communicate clearly and effectively in Mandarin, ensuring a positive and professional experience for all customers.
    • Translate and relay information between Mandarin speaking customers and other departments as needed.

Qualifications:

  • Highly preferred candidates with BPO experience. Open to non-BPO candidates.
  • Must be fluent in English, not just Mandarin.
  • Amenable to work in graveyard shift.
  • Amenable to work onsite (Quezon City).

Remote Work: No



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