Customer Service Representative

6 days ago


Par, Cornwall, United Kingdom 24 Hours Group Full time

This is a remote position.

The Customer Service Representative will be answering inbound calls converting them to leads and later to towing jobs.

Key Responsibilities:
  • Manage a high volume of incoming and outgoing calls in a fast-paced operations environment.
  • Identify client needs and provide solutions to meet their requirements.
  • Answer inbound calls, convert them to leads, and later to towing jobs.
Working Conditions:
  • Remote work arrangement.
  • Shift-based schedule in a 24/7 Call Center.
  • Pacific Time Zone.
Requirements:
  • High-speed and stable internet connection.
  • A modern laptop/desktop with a working headset and mic (Minimum of I5 generation 10 for processor and 12GB RAM).
  • A quiet workspace with minimal background noise.
  • Power backup and internet backup.
Essential Skills and Qualifications:
  • Able to remain calm, composed, and professional under pressure.
  • Good English language skills (grammar, speaking, conversational).
  • Familiarity with Google Maps.
  • Fast typing skills.


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