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Leisure Assistant

2 months ago

Gloucester, Gloucestershire, United Kingdom Village Hotels Full time
About the Role

We are seeking a highly motivated and enthusiastic Leisure Assistant to join our team at Village Hotel Club. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring our public areas are clean, safe, and welcoming for our guests.

Key Responsibilities
  • Provide outstanding customer service to our members and guests, responding to their needs and concerns in a professional and friendly manner.
  • Ensure the cleanliness and maintenance of our public areas, including the gym, pool, and studios.
  • Work collaboratively with our team to deliver a high-quality guest experience, including responding to poolside alarms and taking care of the pool area.
  • Assist with the refinement of our guest experience, including identifying areas for improvement and implementing solutions.
  • Contribute to the creation of a lively and modern environment, embracing personality, individualism, and fun.
What We Offer
  • Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
  • Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
  • Exciting training platform with gamified learning.
  • Discounts and cashback offers on many High Street Brands.
  • A range of Well-being and Healthcare benefits.
  • Financial wellbeing support via Salary Finance.
  • Employee Assistance Programme.
  • Flexible working hours.
  • A fun, supportive, and inclusive work environment with loads of Development opportunities.
  • Regular team events with our BIG People days monthly.
  • Excellent Reward and Recognition Incentive schemes.
  • Monthly well-being programme for all employees to support your mental health.
  • Anniversary rewards for key milestones of service.
  • Holiday Purchase scheme.
  • Birthday day off.
  • Electric car salary sacrifice scheme.
Requirements
  • A passion for everything hospitality, leisure, and fitness.
  • A smile and ability to talk to everyone.
  • The ability to deliver outstanding customer service leading to exceptional member satisfaction.
  • Solutions orientated with an eye for spotting issues before they happen.
  • Ability to work in compliance with company and legal guidelines, keeping yourself, colleagues, and customers safe.

Please note that all offers are subject to a successful DBS check in this role.