Deputy Manager

2 weeks ago

Gloucester, Gloucestershire, United Kingdom Tenpin Full time

About the Role

We are seeking a highly motivated and experienced Deputy Manager to join our team at Tenpin. As a Deputy Manager, you will play a key role in ensuring our customers have an exceptional experience when visiting our centres.

Key Responsibilities

  • Assume day-to-day responsibility for the operational management of the centre
  • Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
  • Lead the team by example, ensuring everyone works together effectively
  • Support the General Manager in managing the day-to-day operation of the centre
  • Deputise in the absence of the General Manager
  • Undertake ownership for own training and development to grow into the future role of General Manager
  • Support the General Manager in the achievement of all budgets, targets and KPI's

Requirements

  • Minimum of 1 year's experience in a management role, ideally within leisure, hospitality or retail
  • Passionate about delivering exceptional customer service
  • Experience in leading and developing large teams
  • Full of determination, enthusiasm and patience
  • Ambitious and wanting to progress

What We Offer

  • Industry leading bonus scheme
  • Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays)
  • Enhanced Maternity, Paternity, Adoption leave
  • Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
  • Free Bowling for family & friends
  • Free Food (when working 6 hours or more)
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 4 x annual salary
  • A day off for your birthday
  • Long Service Awards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.

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