Duty Manager

4 weeks ago


Gloucester, Gloucestershire, United Kingdom Freedom Leisure Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our Centre Management Team at Freedom Leisure. As a key member of the team, you will be responsible for the day-to-day management and running of the leisure centre to the highest standard.

Key Responsibilities
  • Manage and develop a team of operational staff to deliver excellent customer service and ensure the smooth operation of the centre.
  • Contribute to and understand the business and budgetary performance of the centre, identifying areas for improvement and implementing changes as necessary.
  • Be a proactive member of the leisure centre team, working collaboratively with colleagues to achieve shared goals and objectives.
  • Develop and implement new ideas and initiatives to improve customer experience and centre performance.
  • Ensure compliance with all relevant policies and procedures, including health and safety, customer service, and data protection.
Requirements
  • Proven experience of managing a team and delivering excellent customer service.
  • Strong communication and interpersonal skills, with the ability to work effectively with colleagues, customers, and stakeholders.
  • Ability to work flexibly and respond to changing priorities and demands.
  • Knowledge of leisure industry trends and best practices, with a passion for continuous professional development.
  • Relevant qualifications, such as NPLQ and first aid at work.
What We Offer
  • A competitive salary of up to £24,867 per annum.
  • A comprehensive benefits package, including My Staff Shop, discounted staff membership, incremental holidays, and employee assistance programme.
  • Opportunities for career progression and professional development.
  • A supportive and collaborative team environment.

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