Duty Manager

4 weeks ago


Gloucester, Gloucestershire, United Kingdom De Vere Full time
About the Role

We are seeking a highly skilled and experienced Duty Manager to join our team at De Vere Cotswold Water Park. As a key member of our management team, you will be responsible for ensuring the smooth and effective operation of the hotel, providing exceptional guest service, and working closely with other departments to achieve our business objectives.

Key Responsibilities
  • Manage the day-to-day operations of the hotel, ensuring that all aspects of the business are running efficiently and effectively.
  • Provide exceptional guest service, responding to guest queries and resolving any issues in a professional and courteous manner.
  • Work closely with other departments, including Front of House, Conference and Events, and Housekeeping, to ensure seamless communication and collaboration.
  • Assist in the development and implementation of business strategies and initiatives, ensuring that they are aligned with the company's overall goals and objectives.
  • Monitor and control costs, ensuring that the hotel is operating within budget and making recommendations for cost savings and efficiency improvements.
Requirements
  • Proven experience in a similar role, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests at all levels.
  • Strong problem-solving and decision-making skills, with the ability to think critically and make sound judgments.
  • Ability to work under pressure, prioritizing tasks and managing multiple responsibilities in a fast-paced environment.
  • Knowledge of hotel operations, including front office, housekeeping, and food and beverage management.
What We Offer
  • A competitive salary and benefits package, including free meals on duty and complimentary use of the Leisure Club facilities.
  • Opportunities for career development and progression, with access to training and development programs.
  • A supportive and collaborative work environment, with a focus on teamwork and employee well-being.
  • A range of employee benefits, including a 24/7 Employee Assistance Programme and access to exclusive discounts and perks.

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