Airport Operations Manager

2 weeks ago


Hatton of Fintray, Aberdeenshire, United Kingdom Staffing Match - London Industrial Full time
Job Title: PM Duty Manager

Staffing Match - London Industrial is seeking a highly skilled and experienced PM Duty Manager to oversee the day-to-day operations of facilities around Heathrow Airport.

Key Responsibilities:
  • Ensure all staff are fully aware of customer specifications and have the required equipment to perform their tasks.
  • Comply with and manage H&S audits around stores and/or aircrafts under HSE guidelines and HAL requirements.
  • Conduct robust audits on a bi-weekly basis, demonstrating efficiency.
  • Submit delay reports in a timely manner, including a detailed investigation and considered escalation for any SLA.
  • Maintain high standards of customer service, ensuring all airline service level agreements are met and maintained.
  • Proactively consult with Airlines (British Airways) in the event of any service failure or significant event.
  • Comply with HSE, DFT, and HAL protocol, as well as Airport operating procedures.
  • Maintain effective customer contact, report on service delivery, and resolve any problems in a timely manner.
  • Establish a meeting structure for the group, emphasizing operational needs and requirements, on-time performance, and quality.
  • Ensure all equipment, including keys, PDA's, and vehicles, are signed out, relevant paperwork completed, and fully accounted for at the end of each shift.
  • Respond to customer complaints or requirements within 24 hours, ensuring the incident book is completed accurately and investigations are conducted effectively.
  • Report and record all accidents or injuries to employees or customers immediately.
  • Maintain a professional image, both personally and corporately, promoting a culture of service excellence.
  • Carry out any reasonable task requested, varying with the demand of our client and operation base.
  • Assist with training where required.
  • Support and motivate teams with regular briefings and communications.
  • Maintain a clean and tidy environment in all areas.
  • Work with customer representatives to address specific requirements or concerns.
Requirements:
  • Previous Management/Supervisory experience for a minimum of 2 years.
  • Previous experience of working on a shift pattern and in a similar role within the Aviation sector or related customer services sector.
  • Experience of managing large groups of team members.
  • Proven record of success in raising and delivering high standards of customer service.
  • IT Literate.
  • Full UK driving License.
  • Must have the right to work in the UK.
  • Must pass a DBS check.
  • Must be able to provide 5 years' reference information.
  • Must be over 18 years of age.
Benefits:
  • 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home.
  • Mental Health support and Life Event Counseling.
  • Get Fit Programme.
  • Financial and legal support.
  • Cycle to work scheme.
  • Access to Lifeworks, our innovative employee app, where you can find: Perks: discounts, gift cards, cashback, and exclusive offers.
  • Life: Search for resources and tools on topics ranging from family and life to health, money, and work.
  • Support: Online chat or telephone service for urgent support in a crisis.


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