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Technical Support Specialist
2 months ago
A highly skilled Technical Support Manager is required to join our team at Bennett And Game Recruitment. This is a fantastic opportunity to work with a leading façade specialist, providing expert technical guidance and support to facilitate the seamless integration of their facade systems into projects.
Key Responsibilities- Oversee the installation, maintenance, and repair of facade systems supplied by the company.
- Provide technical support and guidance on site for facade-related products supplied.
- Conduct site inspections and audits to ensure adherence to project specifications and standards.
- Collaborate with project managers, engineers, and construction teams to coordinate and optimise installation processes.
- Troubleshoot complex technical issues on site, offering timely and effective solutions.
- Develop and implement training programs for site teams to enhance their technical skills and product knowledge.
- Support customers with toolbox talks and pre-start site meetings.
- Maintain up-to-date knowledge of industry advancements, new materials, and technological innovations.
- Prepare technical documentation and reports for internal and external stakeholders.
- Manage customer relationships through regular updates and follow-up on concerns.
- Liaise with our suppliers to upskill and increase product and system knowledge to further help site teams.
- Engage with and support the NPD process using extensive on-site experience.
- Background in the facades market with extensive experience on-site and managing installation of façade / curtain walling systems.
- Proficient in reading and interpreting construction and architects' drawings and specifications.
- Good verbal and written communication skills to interact effectively with clients and work colleagues.
- Build relationships with suppliers.
- Collaborate closely with the design team to address flaws, suggest improvements, and offer potential solutions.
- Proficient in Microsoft Office (Word, Excel, etc.) and Autocad preferable.
- Strong organisational skills and effective time management to meet established deadlines.
- Team player with a drive for success.
- Exceptional attention to detail and the ability to extract crucial information.
- Starting salary £45,000 - £50,000
- 28 Days holiday (including Bank Holidays, plus additional days for long service)
- Contributory pension scheme
- Life assurance
- Health cash plan
- HSF Perkbox
