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IT Support Specialist

1 month ago

West Midlands Combined Authority, United Kingdom Vocative Consulting Full time
Job Title: 1st Line Support/ IT Helpdesk Analyst

Job Summary:

Vocative Consulting is seeking a highly skilled and motivated IT Support Specialist to join our team. As a key member of our IT Service Delivery team, you will be responsible for providing technical support to our internal customers, resolving user-based IT issues, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:

  • Diagnose and resolve user-based IT issues in a timely and professional manner.
  • Provide technical support to internal customers via email, phone, and live chat.
  • Collaborate with the IT team to resolve network issues and implement technical solutions.
  • Develop and maintain knowledge of IT systems, hardware, and software to provide expert-level support.
  • Participate in on-call rotations to provide 24/7 support.
  • Stay up-to-date with the latest IT security principles and best practices.
  • Work closely with the IT team to ensure seamless integration of new technologies and systems.

Requirements:

  • Strong technical knowledge of IT systems, hardware, and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong understanding of IT security principles and best practices.
  • Experience with Microsoft systems, including Windows Servers, Active Directory, and Office 365.
  • Knowledge of mobile phone operating systems (Android and iOS).
  • Ability to work independently and as part of a team.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].