Front Desk Supervisor

6 hours ago

London, Greater London, United Kingdom Marriott International Full time

Front Desk Supervisor

At Marriott International, we're committed to delivering exceptional guest experiences. As a Front Desk Supervisor, you'll play a key role in ensuring our guests feel welcome and valued.

Key Responsibilities:

  • Assist staff with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
  • Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
  • Process all payment types, including room charges, cash, checks, debit, or credit.
  • Set up accurate accounts for each guest upon check-in.
  • Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
  • Block rooms in the computer and identify designated requirements and requests.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Review shift logs/daily memo books and document pertinent information in logbooks.
  • Count bank at the beginning and end of shift.
  • Balance and drop receipts according to Accounting specifications.

What We Offer:

  • A comprehensive training and development program to help you grow your career.
  • A supportive and inclusive work environment.
  • A competitive salary and benefits package.
  • The opportunity to work with a global brand and make a real impact on our guests' experiences.

About Marriott International:

Marriott International is a world-class leader in the travel industry, with a portfolio of brands that includes JW Marriott, Marriott Hotels, and more. We're committed to delivering exceptional guest experiences and creating opportunities for our associates to grow and develop their careers.

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