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Front Desk Supervisor
2 months ago
Marriott International is seeking a highly skilled and motivated Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in process, and maintaining a high level of customer satisfaction.
Key Responsibilities:- Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
- Manage guest complaints and resolve issues in a professional and courteous manner.
- Assist with expediting problem payments and follow up with guests regarding satisfaction with guest-related issues.
- Count bank at the beginning and end of shift and balance and drop receipts according to Accounting specifications.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous experience in a front desk or customer service role required.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and multitask.
- A competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
Marriott International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.
