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Customer Engagement Manager
2 months ago
Location: Woking, Surrey
Reporting to: Director, Customer Development
Why Work For Colgate-Palmolive:
- Learning & Development: Enhance your commercial acumen and acquire new skills by collaborating with a diverse team across various local market departments.
- Dynamic Environment: Engage in a fast-paced operational setting, directly influencing daily business performance while taking personal responsibility for your results.
- Global Exposure: Work with internationally recognized brands and partake in global strategies, offering potential for career advancement on a global scale.
- Core Values: Our principles of Caring, Inclusivity, and Courage are fundamental to our daily operations.
Job Purpose:
The role focuses on cultivating relationships with clients to achieve targets such as net sales, margin, and profit through the development and execution of strategic business plans. A thorough understanding of retailer strategies and shopper behavior is essential to optimize Colgate-Palmolive's brand presence and strategic goals. Collaboration with Shopper Development Managers and Category Managers is key.
Key Responsibilities:
- Achieve quarterly and annual net sales, margin, and profit objectives by constructing, executing, and leading a Joint Business Plan (JBP) grounded in customized commercial strategies.
- Exhibit commercial insight by analyzing business performance to quickly identify challenges and opportunities for improvement.
- Maintain a comprehensive understanding of retailer strategies and shopper insights to enhance Colgate-Palmolive's brand positioning.
- Collaborate with the Shopper Development Manager to create a shopper-centric, high-performing plan integral to the JBP.
- Work alongside the Category Manager to identify growth opportunities within the category and optimize strategies for Colgate-Palmolive.
- Oversee collaborative planning with clients, ensuring accurate forecasting of sales, volumes, and investments through effective 5P planning and monthly risk assessment.
- Ensure proper activation and settlement of customer ledgers, financial accruals, and rebates in partnership with the Accounts Receivable and Finance teams.
- Develop and implement a three-year strategic plan for retail partnerships.
- Engage creatively with Colgate-Palmolive's retail marketing and brand managers to devise and implement effective business solutions that drive retailer success.
- Build robust external networks to enhance customer engagement and identify new business opportunities and challenges.
- Establish strong internal networks to elevate the profile and focus on retail partnerships.
- Collaborate within the Customer Development Team to shape overall strategy and optimize team performance.
- Proactively engage in business development initiatives within the customer development sector to influence the broader business landscape.
Who You Are:
- A commercially savvy professional with the ability to forge strong business relationships while crafting and executing innovative, sustainable, and mutually beneficial business solutions.
- A strategic thinker with the capability to influence and negotiate effectively, demonstrating a commitment to timely business results.
Key Challenges:
Lead a rapidly changing customer landscape with creativity while ensuring that business decisions are profitable and balanced for all stakeholders. It is crucial to prioritize and respond to numerous shifting requests promptly while keeping the broader Colgate-Palmolive business informed of retailer developments. This is essential to secure the necessary investment and focus to execute your customer strategy and joint business plan.
