Customer Development Manager

1 week ago

Surrey, United Kingdom Colgate-Palmolive Full time

Job Summary:

We are seeking a highly skilled Customer Development Manager to join our team at Colgate-Palmolive. The successful candidate will be responsible for building and maintaining strong relationships with our customers, delivering business results, and driving growth.

Key Responsibilities:

  • Develop and implement business plans to achieve sales targets and drive growth.
  • Build and maintain strong relationships with customers, understanding their needs and preferences.
  • Collaborate with internal teams to identify opportunities and develop solutions.
  • Partner with customers to deliver joint business plans and drive business results.
  • Monitor and analyze sales data to identify trends and areas for improvement.
  • Develop and implement strategies to optimize sales performance and drive growth.

Requirements:

  • Proven track record of success in customer development and sales.
  • Strong business acumen and analytical skills.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively with internal teams and customers.
  • Strong problem-solving and negotiation skills.

What You Will Do:

  • Deliver quarterly and annual net sales/margin/profit targets by building, implementing and actively leading a JBP, which is based on tailored commercial plans.
  • Demonstrate commercial acuity in interrogating the business, in order to swiftly identify issues and opportunities for resolution/optimisation.
  • Demonstrate a clear knowledge of the retailer strategy, their shopper and how CP can optimise their brands and strategic intents within this environment.
  • Collaborate with the Shopper Development Manager to build a shopper focused, out-performing plan which becomes integral to the JBP.
  • Partner with your Category Manager to understand category growth opportunities and how to optimise for CP.
  • Responsible for collaborative planning with your customer, owning the input and delivery of an accurate Customer forecast volume/sales/investment through effective 5P planning and clear identification of risks and opportunities on a monthly cycle.
  • Accountable for ensure customer ledger and financial accruals and rebates are activated and settled appropriately working with the AR and Finance department.
  • Develop, communicate and implement a 3-year retailer strategy.
  • Work closely and creatively with CP retail marketing and brand managers to identify, develop and implement the appropriate business solutions required to drive the retailer business forward.
  • Build strong external networks to improve customer engagement, gain a broader understanding of the retailer and be the first to identify new business opportunities and challenges.
  • Establish strong internal networks to raise the profile, business focus and support for the retailer.
  • Partner and work collaboratively within the CDT as a key contributor and teammate, to craft both the overall team strategy and day to day working to optimise the total retailer team performance.
  • Proactively tackle business development projects within the customer development function, to drive and influence the broader business environment.

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