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Customer Development Mgr

5 months ago

Surrey, United Kingdom Colgate-Palmolive Full time

No Relocation Assistance Offered
# 161540 - Surrey, England, United Kingdom

Location: Woking, Surrey

Reporting to: Director, Customer Development

Why Work For Colgate Palmolive:

The learning & development opportunities:You will refine your commercial mind-set and continue to learn new skills working closely with a cross-functional team giving you exposure to all local market departments. The challenge & variety:You will operate in a fast paced operational environment, directly impacting the day-to-day performance of the business, with personal accountability for your business. The global experience:You will have the opportunity to work with global brands, participate in global strategies with potential to develop your career internationally. The Colgate Values: We are Caring, We are Inclusive, and We are Courageous are integral to how we operate every day

 
Job Purpose:

The role will work closely to establish relationships with our customers to deliver on our targets such as net sales, margin and profit by building and implementing business plans. They have a clear understanding of the retailer strategy, their shopper and how Colgate-Palmolive can optimize their brands and strategic intents. Internal collaborators are Shopper Development Managers and Category Managers.

What you will do:

Deliver quarterly and annual net sales/margin/profit targets by building, implementing and actively leading a JBP, which is based on tailored commercial plans. Demonstrate commercial acuity in interrogating the business, in order to swiftly identify issues and opportunities for resolution/optimisation Demonstrate a clear knowledge of the retailer strategy, their shopper and how CP can optimise their brands and strategic intents within this environment. Collaborate with the Shopper Development Manager to build a shopper focused, out-performing plan which becomes integral to the JBP. Partner with your Category Manager to understand category growth opportunities and how to optimise for CP Responsible for collaborative planning with your customer, owning the input and delivery of an accurate Customer forecast volume/sales/investment through effective 5P planning and clear identification of risks and opportunities on a monthly cycle. Accountable for ensure customer ledger and financial accruals and rebates are activated and settled appropriately working with the AR and Finance department Develop, communicate and implement a 3-year retailer strategy Work closely and creatively with CP retail marketing and brand managers to identify, develop and implement the appropriate business solutions required to drive the retailer business forward Build strong external networks to improve customer engagement, gain a broader understanding of the retailer and be the first to identify new business opportunities and challenges Establish strong internal networks to raise the profile, business focus and support for the retailer. Partner and work collaboratively within the CDT as a key contributor and teammate, to craft both the overall team strategy and day to day working to optimise the total retailer team performance. Proactively tackle business development projects within the customer development function, to drive and influence the broader business environment.

 
Who you are:

A commercially astute individual, with the ability to build strong business relationships whilst developing and implementing creative, sustainable, mutually profitable business solutions. A forward-thinking, daring character, with strategic capabilities, able to influence and negotiate both internally and externally, with a clear commitment to delivering business results timeously

 
Key Challenges:

Lead a fast paced, constantly evolving customer with the appropriate level of creativity, whilst ensuring that the business decisions are mutually profitable and balanced for both parties. It is essential to be able to prioritise and respond to a large number shifting requests timeously, whilst keeping the broader CP business advised of the evolution of the retailer. This is crucial to secure the level of investment and focus required to enable you to deliver your customer strategy & joint business plan.