Retail Operations Manager

3 weeks ago


Reading, Reading, United Kingdom The Midcounties Co-operative Full time

Position Overview:
Are you seeking a dynamic role where you can actively contribute and make a significant difference? A position that encourages you to engage with both customers and your team?
We are in search of a Retail Operations Manager who can thrive in a challenging yet rewarding retail atmosphere. You should be dedicated, diligent, and in return, you will have the chance to excel and motivate others. At The Midcounties Co-operative, we value individuals who lead by example. Comprehensive training will be provided in one of our locations.

Eventually, you will be expected to oversee multiple stores within a specific District, necessitating travel.

Given the demands of the role, you must possess a natural talent for connecting with your teams and maximizing their capabilities in a supportive and challenging manner.


Key Responsibilities:

  • Assume overall responsibility for your store and team, ensuring exceptional customer service and adherence to the highest standards.
  • Deliver outstanding leadership to your team to foster a high-performance culture.
  • Serve as a positive role model for the team and promote the co-operative values.
  • Guide the team in driving sales, memberships, and community involvement.
  • Engage in people-related activities such as training, development, and performance management, while remaining hands-on in the store as necessary.
  • Actively participate in social initiatives and dedicate volunteer hours to support the local community. For the right candidate, we are open to flexible working arrangements.
Candidate Profile:
What you will need as a Retail Operations Manager:

  • A valid driving license and access to a vehicle or reliable public transport options.
  • Experience in retail management, ideally within a grocery environment.
  • Proven leadership skills with the ability to inspire teams through exemplary conduct.
  • A customer-centric approach to deliver effective and efficient store experiences.
  • Strong commercial awareness and business insight.
  • A natural ability to listen, engage, and communicate effectively with customers and team members.
  • Self-assured, organized, and capable of managing multiple tasks simultaneously.


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