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Role Overview
As a passionate advocate for our brand, you will partner with the Store Manager to enhance store performance and cultivate a high-performing team dedicated to achieving retail excellence and robust sales outcomes.
Key Responsibilities
Customer Engagement - In the capacity of Assistant Store Manager, you will mentor the team to deliver outstanding customer service in collaboration with the store manager. You will manage both front and back-end operations, ensuring a seamless and efficient shopping experience. Our Assistant Store Managers are empowered to create a customer-centric environment daily, fostering brand loyalty and awareness for The Body Shop.
Performance Management - A background in retail beauty is advantageous. Our Assistant Store Managers should be adept at utilizing internal systems and analyzing performance metrics to support the store's commercial objectives. In the dynamic retail landscape, we seek individuals who can adapt to and manage change effectively. You will play a crucial role in achieving sales and performance targets, requiring strong interpersonal skills to facilitate communication among customers, team members, and management. A comprehensive understanding of the beauty industry and a genuine passion for our products are essential.
Team Development - Our team members are integral to our success. Assistant Store Managers should exemplify teamwork, supporting the Store Manager and addressing challenges promptly. We are looking for adaptable and responsible leaders who can attract, nurture, and develop talent that embodies our brand values.
Qualifications
- Experience in a customer service or beauty-related role with sales and service objectives
- Familiarity with retail operational processes
- Proven track record of driving sales through effective team leadership and motivation
- Ability to resolve issues efficiently
- Willingness to work flexible hours, including holidays, evenings, and weekends as needed
- Proficient IT skills
- Exceptional communication and operational capabilities
- Flexibility to work throughout the week is essential.
Core Competencies
Collaboration, Commercial Acumen, Leadership, Professionalism, Purposefulness
