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Overview of Your Role
As a passionate advocate for our brand, you will collaborate closely with the Store Manager to enhance store performance and foster a high-achieving team environment that drives sales success.
Key Responsibilities
Customer Engagement - In the role of Beauty Store Team Leader, you will mentor the team to uphold outstanding customer service standards alongside the Store Manager. You will manage both the operational and commercial aspects of the store, ensuring a seamless experience for customers and staff alike. Our Beauty Store Team Leaders are empowered to cultivate a customer-centric atmosphere daily, contributing to brand loyalty and recognition for The Body Shop.
Performance Management - A solid background in retail and beauty is essential. Our Beauty Store Team Leaders should be adept at utilizing internal systems and analyzing performance metrics to oversee the store's commercial health. In the dynamic retail landscape, we seek individuals who can navigate and adapt to change effectively. You will play a crucial role in achieving sales and performance objectives, requiring strong interpersonal skills to facilitate communication among customers, team members, and management. A comprehensive understanding of the beauty industry and a genuine passion for our products are vital.
Team Development and Leadership - Our workforce is central to our mission. We expect our Beauty Store Team Leaders to be collaborative team players, assisting the Store Manager in swiftly addressing challenges. We value flexible and responsible leaders who can attract, nurture, and develop talent that embodies our brand values.
Qualifications We Seek
- Experience in customer service and/or beauty sectors with a focus on sales and service targets
- Familiarity with retail operational processes
- Proven track record in driving sales through effective team leadership and motivation
- Ability to resolve issues promptly
- Willingness to work flexible hours, including weekends and holidays, to support business needs
- Proficient IT skills
- Exceptional communication and operational capabilities
- Flexibility to work throughout the week is essential.
Core Competencies
Collaboration, Commercial Acumen, Leadership, Professionalism, Purpose-Driven Approach
