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Charity Retail Manager

2 months ago


Reading, Reading, United Kingdom Thames Hospice Full time

Job Summary:

Thames Hospice is seeking a highly skilled and experienced Retail Superstore Manager to oversee the operations of our brand-new charity superstore in Reading. As a key member of our Retail team, you will be responsible for driving the store's performance targets and leading a team of staff to deliver exceptional customer service.

Key Responsibilities:

  • Oversee all departments within the superstore, including furniture, homewares, fashion, and upcycling studio
  • Develop and implement strategies to drive sales growth and improve customer engagement
  • Lead and motivate a team of staff to deliver excellent customer service and achieve sales targets
  • Manage the store's inventory, including stock receipt, storage, and disposal
  • Collaborate with the Commercial Manager to develop and implement retail strategies

Requirements:

  • Proven experience in retail management, preferably in a charity or non-profit organization
  • Exceptional customer service skills and ability to lead a team to deliver high-quality service
  • Strong business acumen and ability to analyze sales data and develop strategies to improve performance
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
  • The chance to make a difference in the lives of our patients and their families