Customer Success Executive

4 weeks ago

Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

Sword Group stands at the forefront of delivering innovative business technology solutions across the Energy, Public, and Finance sectors, facilitating transformative advancements for our clients. Our approach combines proven technology, specialized teams, and extensive domain knowledge to establish robust technical foundations across various platforms, data systems, and business applications. We are passionate about leveraging technology to address business challenges, collaborating closely with our clients to help them realize their objectives.

We are excited to announce a newly established position for a Customer Success Executive. This role is pivotal in managing all sales-oriented aspects of the customer journey between Sword Group and one of our key Energy clients. The focus will be on ensuring that the service provided not only maintains existing partnerships but also maximizes current and future revenue opportunities, emphasizing a true collaborative relationship with value creation at the core of our operations.

The Customer Success Executive will be dedicated to a specific client, with the primary goal of cultivating enduring, trusted relationships with key stakeholders. This involves developing a comprehensive understanding of their business objectives and assisting them in achieving these goals. You will thrive in a dynamic, fast-paced account environment, supported by an experienced leadership team and a comprehensive technical group.

Key Responsibilities:

  • Reporting to the Client Partner, the Customer Success Executive will oversee all sales initiatives, including customer engagement, lead generation, pipeline management, and proposal development.
  • Collaborate with key personnel from both Sword Group and the client to ensure our operational services align with their needs and objectives, fostering a demonstrable partnership.
  • Engage regularly with clients and relevant stakeholders to gain a deep understanding of their business landscape.
  • Establish and nurture long-term customer relationships, evolving into a trusted advisor through high levels of engagement.
  • Coordinate with our pre-sales team to deliver clear technical solutions and proposals.
  • Assist the Operations Team in providing value-added service reporting.

Requirements:

  • Experience in account management, preferably within the IT services or energy sectors, with a proven track record of meeting and exceeding targets.
  • Ability to navigate a complex sales pipeline and implement a structured sales process.
  • Strong relationship-building skills across multiple levels.
  • Commercially astute, articulate, and capable of strategic thinking.
  • Highly motivated, goal-oriented, and driven by targets.
  • Experience in budget management.
  • Capability to develop and execute customer experience strategies and service reports.
  • Excellent communication skills, adept at building relationships at various organizational levels.
  • Degree or Management Qualification or equivalent experience.
  • Familiarity with the Renewables and Utilities sectors is advantageous.

Benefits:

At Sword Group, our core values and culture emphasize caring for our people, investing in training and career development, and fostering inclusive teams where everyone is encouraged to contribute to our collective success.

We offer a comprehensive benefits package designed to support your professional growth and enhance your overall quality of life. In addition to a Competitive Salary, you can expect:

Personalized Career Development: We create a tailored development plan aligned with your goals and aspirations, offering a range of learning and development opportunities within a culture that promotes growth.

Flexible Working: We provide flexible work arrangements to support your work-life balance, aiming to accommodate individual preferences wherever possible.

A Comprehensive Benefits Package: This includes a generous annual leave allowance, enhanced family-friendly benefits, a pension scheme, access to private health services, well-being and insurance programs, an employee assistance program, discounted cash plans, and more.

At Sword Group, we are committed to fostering a diverse and inclusive workplace and take pride in being an equal opportunity employer. We ensure that all applicants receive fair consideration for employment, regardless of whether they meet every requirement. If you possess some of the relevant skills and experience we seek, we encourage you to apply and highlight your transferable skills.

If you require any adjustments to make the hiring process more accessible, please inform our talent acquisition team during your application process so we can provide the necessary support.

  • Senior Project Manager

    6 days ago

    Aberdeen, Aberdeen City, United Kingdom Executive Network Group Full time

    Job DescriptionWe are seeking a highly experienced Senior Project Manager to join our team at Executive Network Group. As a key member of our organization, you will play a crucial role in driving major projects forward and contributing to the success of our business.Key Responsibilities:Project Leadership: Lead and manage complex engineering projects within...

  • Senior Project Manager

    6 days ago

    Aberdeen, Aberdeen City, United Kingdom Executive Network Group Full time

    Job DescriptionWe are seeking a highly experienced Senior Project Manager to join our team at Executive Network Group. As a key member of our organization, you will play a crucial role in driving major projects forward and contributing to the success of our business.Key Responsibilities:Project Leadership: Lead and manage complex engineering projects within...

  • Client Relationship Executive

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Aztrum Full time £25,000 - £40,000

    Position: Client Relationship ExecutiveOverview:Aztrum is seeking a skilled Client Relationship Executive with a strong enthusiasm for technology and service excellence. The ideal candidate will have a background in Managed Print Services and a proven ability to drive new business initiatives.Key Responsibilities:- Cultivating and enhancing relationships...

  • Media Sales Executive

    3 days ago

    Aberdeen, Aberdeen City, United Kingdom Choice Consultants Full time

    About the RoleWe are seeking a highly motivated and experienced Media Sales Executive to join our team at Choice Consultants. As an Account Manager, you will be responsible for selling a broad portfolio of media solutions to business customers across various sectors.The CompanyOur client is a pioneering media group that has experienced continued expansion...

  • Media Sales Executive

    3 days ago

    Aberdeen, Aberdeen City, United Kingdom Choice Consultants Full time

    About the RoleWe are seeking a highly motivated and experienced Media Sales Executive to join our team at Choice Consultants. As an Account Manager, you will be responsible for selling a broad portfolio of media solutions to business customers across various sectors.The CompanyOur client is a pioneering media group that has experienced continued expansion...

  • Senior Project Engineering Manager

    6 days ago

    Aberdeen, Aberdeen City, United Kingdom Executive Network Group Full time £75,000

    Job Title: Senior Project Engineering ManagerJob Type: Full-timeIndustry: Energy, Oil & GasCompany: Executive Network GroupLocation: Remote (UK)Job Description:We are currently working with a leading Transport Fuel Supplier who are represented across the UK. As a multi-billion pound organisation, this is a great opportunity for an experienced Senior...

  • Executive Chef Assistant

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Reed Hospitality & Leisure Full time

    About Us:Reed Hospitality & Leisure is a leading national contract caterer renowned for delivering exceptional banqueting experiences and high-volume catering services.We pride ourselves on our commitment to quality, innovation, and customer satisfaction.Role Overview:We are seeking a talented and experienced Sous Chef to join our dynamic team at Reed...

  • Executive Chef Assistant

    5 days ago

    Aberdeen, Aberdeen City, United Kingdom Reed Hospitality & Leisure Full time

    About Us:Reed Hospitality & Leisure is a leading national contract caterer renowned for delivering exceptional banqueting experiences and high-volume catering services.We pride ourselves on our commitment to quality, innovation, and customer satisfaction.Role Overview:We are seeking a talented and experienced Sous Chef to join our dynamic team at Reed...

  • Executive Chef

    6 days ago

    Aberdeen, Aberdeen City, United Kingdom Zizzi Full time

    About the Role:Zizzi is seeking a highly skilled and experienced Executive Chef to lead our kitchen team and drive the success of our restaurant. As a key member of our management team, you will be responsible for ensuring the highest standards of food quality, presentation, and customer satisfaction.Key Responsibilities:Lead and manage the kitchen team to...

  • Sales Executive

    3 days ago

    Aberdeen, Aberdeen City, United Kingdom The John Clark Motor Group Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Executive to join our team at The John Clark Motor Group. As a Sales Executive, you will play a crucial role in driving sales growth and delivering exceptional customer experiences.Key ResponsibilitiesMeet and exceed monthly sales targets for new and used vehicles, finance, insurance,...

  • Sales Executive

    3 days ago

    Aberdeen, Aberdeen City, United Kingdom The John Clark Motor Group Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Executive to join our team at The John Clark Motor Group. As a Sales Executive, you will play a crucial role in driving sales growth and delivering exceptional customer experiences.Key ResponsibilitiesMeet and exceed monthly sales targets for new and used vehicles, finance, insurance,...

  • Regional Sales Executive

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Brakes Full time £32,000

    Regional Sales Executive - Remote / Field Sales Competitive salary with performance-based incentives, company vehicle, and flexible work arrangement. At Brakes, we are on a journey of significant expansion, and we are seeking a talented individual to join our Independent Sales Team as a Regional Sales Executive. If you have experience in Field Sales or...

  • Sales Executive for Field Operations

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Pertemps Glasgow Full time

    Position: Field Sales ExecutiveLocation: AberdeenshireCompensation: £25,200 (increasing to £28,000 after the first year)On-Target Earnings: £50,000+Work Schedule: Monday-Friday 12pm-8pm, Saturday 10am-6pm (37.5 hours weekly)Pertemps Glasgow is seeking Field Sales Executives to represent a prominent independent service provider. This organization values...

  • Sales Executive for Field Operations

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Pertemps Glasgow Full time

    Position: Field Sales ExecutiveLocation: AberdeenshireCompensation: £25,200 (increasing to £28,000 after the first year)On-Target Earnings: £50,000+Work Schedule: Monday-Friday 12pm-8pm, Saturday 10am-6pm (37.5 hours weekly)Pertemps Glasgow is seeking Field Sales Executives to represent a prominent independent service provider. This organization values...

  • Project Manager

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom TechnipFMC Full time

    Job SummaryWe are seeking a highly skilled Project Manager for Customer Service to join our team at TechnipFMC. As a key member of our organization, you will be responsible for managing all aspects of customer service projects, ensuring timely delivery, and maintaining high levels of client satisfaction.Key ResponsibilitiesDevelop and implement project...

  • Regional Sales Executive

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Brakes Full time

    Position OverviewRegional Sales Executive - Remote / Field SalesCompetitive Salary + Performance Bonuses, Company Vehicle & Remote Work Arrangement At Brakes, we are on a path of significant expansion, and we are seeking a dedicated Regional Sales Executive to join our Independent Sales Team. If you have experience in Field Sales or possess the skills to...

  • Sales Executive for Field Operations

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Pertemps Glasgow Full time

    Job OverviewPosition: Field Sales ExecutiveLocation: AberdeenshireCompensation: £25,200 (increasing to £28,000 after the first year)On-Target Earnings: £50,000+Work Schedule: Monday-Friday 12pm-8pm, Saturday 10am-6pm (37.5 hours weekly)Pertemps Glasgow is seeking Field Sales Executives to represent a reputable independent service provider. This...

  • Sales Executive for Field Operations

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Pertemps Glasgow Full time

    Job OverviewPosition: Field Sales ExecutiveLocation: AberdeenshireCompensation: £25,200 (increasing to £28,000 after the first year)On-Target Earnings: £50,000+Work Schedule: Monday-Friday 12pm-8pm, Saturday 10am-6pm (37.5 hours weekly)Pertemps Glasgow is seeking Field Sales Executives to represent a prominent independent service provider. This...

  • Sales Executive for Field Operations

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Pertemps Glasgow Full time

    Job OverviewPosition: Field Sales ExecutiveLocation: AberdeenshireCompensation: £25,200 (increasing to £28,000 after the first year)On-Target Earnings: £50,000+Work Schedule: Monday-Friday 12pm-8pm, Saturday 10am-6pm (37.5 hours weekly)Pertemps Glasgow is seeking Field Sales Executives to represent a reputable independent service provider. This...

  • Executive Chef

    5 days ago

    Aberdeen, Aberdeen City, United Kingdom Compass Group UK & Ireland Full time

    About UsCompass Group UK & Ireland is a leading food service company that provides exceptional dining experiences to Defence and other clients. We are committed to delivering high-quality food and service that exceeds our customers' expectations.Job SummaryWe are seeking an ambitious and experienced Chef to join our team as a part-time Executive Chef. As a...