ERP Technical Support Specialist

4 days ago

Hoddesdon, Hertfordshire, United Kingdom Proactive Solutions Group Ltd Full time
{"title": "Software Support Consultant", "description": "Job Summary

We are seeking a skilled Software Support Consultant to join our team at Proactive Solutions Group Ltd. As a key member of our support team, you will provide expert technical assistance to our European customer base, ensuring seamless software installations and configurations on various platforms.

Key Responsibilities
  • Provide prompt and courteous customer service in response to support requests.
  • Assist customers with software installations and configurations on Windows and Linux platforms.
  • Document customer solutions for internal reference and customer benefit.
  • Manage full life cycle Business Intelligence and reporting projects, including design, planning, building, testing, documentation, and deployment.
  • Prepare for and/or conduct training classes, and create training materials and quick reference guides.
  • Provide sales representatives with pre-sales support and perform technical demonstrations.
  • Attend trade organization events to promote our products and services and support sales functions.
Requirements
  • Effective communication skills and ability to interact professionally with diverse clients and staff.
  • Knowledge of current supported hardware and software platforms in one or more operating systems.
  • Troubleshooting proficiency with relational database connectivity issues and understanding of Internet applications.
  • Good knowledge of relational databases and data dictionary concepts.
  • Experience with ERP software, systems, and solutions.
  • Experience in developing reports using Business Intelligence tools or reporting using a programming language.
  • Background in software development and relevant computer science degree.
What We Offer

A competitive salary of £50-55k + benefits, and the opportunity to work in a dynamic and supportive team environment.

", "lang_code": "en-US"}

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