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ERP Software Support Specialist

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Hoddesdon, Hertfordshire, United Kingdom Proactive Solutions Group Ltd Full time
ERP Software Support Consultant Job Description

We are seeking an experienced ERP Software Support Consultant to join our team at Proactive Solutions Group Ltd. As an ERP Software Support Consultant, you will be responsible for providing technical support and consultancy services to our European customer base.

Key Responsibilities:
  • Provide courteous and prompt customer service in response to customer support requests.
  • Assist customers with software installations and configurations on various supported platforms.
  • Document customer solutions for internal reference and customer benefit.
  • Manage full life cycle Business Intelligence and reporting projects for customers.
  • Prepare for and/or conduct training classes.
  • Provide sales representatives with pre-sales support and perform technical demonstrations.
  • Attend trade organisation events to promote our products and services.
Requirements:
  • Effective communication skills and ability to interact professionally with clients and staff.
  • Knowledge of current supported hardware and software platforms in one or more operating systems.
  • Troubleshooting proficiency with relational database connectivity issues.
  • Good knowledge of relational databases and data dictionary concepts.
  • Experience of ERP software, systems, and solutions.
  • Experience in developing reports using a Business Intelligence tool or reporting using a programming language.
  • Background in software development.
  • A relevant computer science degree.
What We Offer:

The ERP Software Support Consultant salary is £50-55k + benefits. The role can be hybrid or remote after an initial period of office-based work in Hoddesdon.