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ERP Software Support Specialist

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Hoddesdon, Hertfordshire, United Kingdom Proactive Solutions Group Ltd Full time
ERP Software Support Consultant Job Description

We are seeking an experienced ERP Software Support Consultant to join our team at Proactive Solutions Group Ltd. As an ERP Software Support Consultant, you will be responsible for providing technical support and consultancy services to our European customer base.

Key Responsibilities:
  • Provide courteous and prompt customer service in response to customer support requests.
  • Assist customers with software installations and configurations on various supported platforms, such as Windows and Linux.
  • Document customer solutions for internal reference and customer benefit.
  • Manage full life cycle Business Intelligence and reporting projects for customers, including design, planning, building, testing, documentation, and deployment.
  • Prepare for and/or conduct training classes.
  • Prepare training materials and quick reference guides to help support customers.
  • Provide sales representatives with pre-sales support and perform technical demonstrations.
  • Attend trade organisation events to promote our products and services and support sales functions.
Requirements:
  • Effective communication skills and the ability to interact professionally with a diverse group of clients and staff.
  • Knowledge of current supported hardware and software platforms in one or more operating systems (Windows and Linux).
  • Troubleshooting proficiency with relational database connectivity issues, an understanding of Internet applications, especially web browsers and HTML.
  • Good knowledge of relational databases and data dictionary concepts, including tables, and indexes/keys.
  • Experience of ERP software, systems, and solutions.
  • Experience in developing reports using a Business Intelligence tool or reporting using a programming language.
  • Background in software development.
  • A relevant computer science degree.
What We Offer:

The ERP Software Support Consultant salary is £50-55k + benefits. The role can be hybrid or remote after the first month or so. We are an employment business and employment agency.