ERP Software Support Specialist

20 hours ago

Hoddesdon, Hertfordshire, United Kingdom Proactive Solutions Group Ltd Full time
ERP Software Support Consultant

Proactive Solutions Group Ltd is seeking an experienced ERP Software Support Consultant to join our team. As a key member of our support team, you will provide expert technical assistance to our European customer base, ensuring seamless integration of our ERP software solutions.

Key Responsibilities:
  • Provide courteous and prompt customer service in response to technical support requests.
  • Assist customers with software installations and configurations on various supported platforms, including Windows and Linux.
  • Document customer solutions for internal reference and customer benefit.
  • Manage full life cycle Business Intelligence and reporting projects, including design, planning, building, testing, documentation, and deployment.
  • Prepare for and/or conduct training classes, and create training materials and quick reference guides to support customers.
  • Provide pre-sales support and perform technical demonstrations for sales representatives.
  • Attend trade organization events to promote our products and services and support sales functions.
Requirements:
  • Effective communication skills and ability to interact professionally with diverse clients and staff.
  • Knowledge of current supported hardware and software platforms in one or more operating systems (Windows and Linux).
  • Troubleshooting proficiency with relational database connectivity issues and understanding of Internet applications.
  • Good knowledge of relational databases and data dictionary concepts.
  • Experience with ERP software, systems, and solutions, as well as developing reports using Business Intelligence tools or reporting using a programming language.
  • Background in software development and relevant computer science degree.
What We Offer:

A competitive salary of £50-55k + benefits, and the opportunity to work with a dynamic and innovative company. The role is based in the Hoddesdon offices, with the option to work hybrid or remotely after an initial period.

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