Lead Healthcare Assistant

4 weeks ago

Tunbridge Wells, Kent, United Kingdom Maidstone and Tunbridge Wells NHS Trust Full time

Position Overview

An exceptional opportunity has emerged to become a part of our dedicated team of Lead Healthcare Assistants within the Emergency Department. We are seeking individuals who are driven, passionate, and eager to contribute to our vibrant and hardworking team.

Your responsibilities will involve collaborating closely with both Medical and Nursing personnel to ensure that a high standard of patient-focused care is consistently provided.

Effective communication skills with patients and colleagues, along with the ability to manage assigned tasks efficiently, are crucial for this role. You will be expected to uphold confidentiality and maintain a positive demeanor towards staff, patients, and their families, adhering to organizational policies and procedures, and escalating concerns to your Line Manager when necessary.

This position is situated within the Emergency Medicine Directorate, specifically in the Emergency Department, although there may be occasions where travel to other sites is required. The successful candidates will receive support to develop their competencies through our dedicated Practice Development Nurse team.

Applicants should possess a Level 3 qualification in Health and Social Care or an equivalent credential.

Main Responsibilities

You will benefit from the guidance of a Practice Development Nurse who will assist in your professional growth alongside your team leader and the senior nursing staff. Our goal is to nurture the successful candidate in their Healthcare Support Worker role, with the potential to transition into a Trainee Nursing Associate position as you progress.

A NVQ Level 3 qualification or its equivalent is required. To join our team, you must demonstrate a compassionate and caring attitude. We are looking for a motivated and enthusiastic individual with outstanding communication abilities. A genuine passion for your work and a desire to be part of a skilled multidisciplinary team delivering exceptional care in an emergency setting is essential. Flexibility and the willingness to work shifts are also necessary.

About Our Organization

Maidstone and Tunbridge Wells NHS Trust is a prominent acute hospital trust in the southeast, providing a comprehensive range of general hospital services and specialized care to approximately 600,000 residents in the region. Our workforce comprises over 8,000 full and part-time employees. Additionally, we offer specialized cancer services to around 2 million individuals across Kent and East Sussex through the Kent Oncology Centre.

In recent evaluations, our staff have recognized Maidstone and Tunbridge Wells NHS Trust as one of the top NHS Trusts in the country, highlighting our commitment to employee satisfaction and well-being.

We value flexibility in the workplace. As a supportive organization, we strive to ensure that you can work in a manner that best suits your needs, our patients, and the organization. We encourage discussions about potential flexible working arrangements.

Job Responsibilities

Upon successful completion of your pre-employment checks, you will be contacted by our Recruitment team to arrange your start date, which will coincide with one of our Corporate Inductions.

Following your Corporate Induction, you will be required to participate in the Trust's Clinical Induction Programme for Healthcare Support Workers, which commences on your first day of employment. This full-time program lasts for two weeks and may involve travel to various Trust sites. The program includes two supernumerary shifts in the clinical area (one early and one late shift), with the remaining days dedicated to classroom-based learning from 9 AM to 5 PM.

Please be aware that appointment to this position is contingent upon a satisfactory Enhanced Disclosure & Barring Service Check.

At Maidstone and Tunbridge Wells NHS Trust, we are committed to fostering a culture where every individual can achieve their full potential, with opportunities for career growth and development. We recognize and appreciate the unique contributions of each staff member in delivering high-quality care and services to our patients. We are dedicated to being an inclusive employer and aim to reflect the diversity of our local communities. We welcome applications from individuals of varied backgrounds, perspectives, and experiences, celebrating the diversity of thought and ideas that enhance our Trust.

We provide support for staff with disabilities to ensure they receive the necessary adjustments to excel in their roles. Collaborating with Access to Work, we ensure that our staff are assessed by experts in the workplace, and we implement their recommendations promptly.

Qualifications

Essential

  • The Care Certificate.
  • NVQ/QCF Diploma level 3 in Healthcare or successful completion of a level 3 Healthcare Support Worker apprenticeship.
  • Functional skills in English and mathematics at level 2 or GCSE English and mathematics grades A*/9 - C/4.

Experience/Knowledge

Essential

  • Significant experience as a Healthcare Support Worker or Trainee in a care or acute hospital environment.
  • Understanding of the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers.
  • Familiarity with common conditions, illnesses, and complex needs of patients within the relevant clinical specialty.
  • Insight into the role and responsibilities associated with this position.
  • Ability to articulate the importance of delivering high-quality care to patients.

Desirable

  • Awareness of current healthcare issues.

Skills

Essential

  • Ability to communicate effectively and accurately with patients and colleagues, both verbally and in writing.
  • Capability to understand and convey factual information accurately.
  • Basic information and communications technology (ICT) skills.
  • Basic keyboard proficiency.
  • Ability to prioritize workload with supervision.
  • Capability to demonstrate practical skills to others.
  • Able to deliver patient care under the indirect supervision of a Registered Nurse.

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