Guest Experience Specialist

3 months ago

Cambridge, Cambridgeshire, United Kingdom edyn Full time

About edyn

Our mission is to establish welcoming spaces in European cities that resonate with the urban mindset. Each of our brands – Locke, SACO, and Cove – is deeply connected to the local community, offering enriching experiences and connections that nourish the soul.

About Locke

Locke offers beautifully designed aparthotels inspired by local culture, designed for a community-driven lifestyle. It's more than just a place to stay; it's a way of living, connecting people with themselves and their surroundings.

We are seeking a part-time Guest Experience Specialist to join Turing Locke, Cambridge.

Our aspiration to provide exceptional hospitality is leading us towards growth and expansion, establishing our presence in various cities in the UK and Europe. We entrust our vision, purpose, and brand to our teams, seeking unique individuals to lead the way.

What does a Guest Experience Specialist do?
  • They are confident, warm, and engaging individuals focused on creating a personalized experience for each guest from the moment they arrive.
  • They are always curious – adapting their approach to cater to the individual needs of each guest.

Above all, they are genuine and empathetic individuals. We value authenticity over maintaining a work persona, promoting a culture of equality and connection.

What else is important?

Our Guest Experience Specialists are also adept at utilizing systems and technology, eager to learn and grow.

Your success as a Guest Experience Specialist is measured by guests leaving inspired, with stories to share and a desire to return. This is the narrative of Locke.

What do we offer?

In return, we offer a bonus scheme, holiday benefits, wellbeing perks, free stays at our properties, recognition programs, pension options, company sick pay, and tailored additional benefits.

Most importantly, we offer you a role in our journey where you can contribute to our story.

When and Where?

We believe in flexibility in work location, working days, and hours, including weekends and bank holidays. This can be on an ad hoc or permanent basis. Inquire with your recruiting manager for more details.

This part-time role entails working 24 hours per week.

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