Head of Incident Management
6 days ago
About the Role
We are seeking an experienced Head of Incident Management to join our team at Addition+. As a global leading financial services provider, we are committed to innovation and excellence in our services.
Key Responsibilities
- Manage the major incident and problem management team, ensuring effective incident response and resolution.
- Take on a leadership role in the service recovery process, coordinating activities during major incidents.
- Lead incident response teams and serve as a point of escalation for major incidents.
- Provide strategic direction and guidance for incident and problem management processes and procedures.
- Establish and maintain incident and problem management policies and SLAs.
- Liaise with IT and business stakeholders during incidents, ensuring effective communication and collaboration.
- Analyse incident and problem trends and performance metrics to identify areas for improvement.
- Prepare and present trends in weekly and monthly reports.
Requirements
- IT technical knowledge and experience in a complex environment.
- Proven track record of service management experience, with a strong focus on incident and problem management.
- Personal resilience and ability to operate and lead teams in a high-intensity environment.
- Strong relationship building and management skills, with both internal and external stakeholders.
- Strong experience of implementing and managing ITIL services.
- Excellent experience in the banking and financial industry, with a focus on major transformation and continuous improvement leadership.
What We Offer
- Competitive benefits, including health, dental, and vision insurance.
- Car allowance and discretionary bonus.
- Opportunities for professional development and career growth.
- A collaborative and inclusive work environment.
- Flexible working arrangements.
About Addition+
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are committed to providing a safe and inclusive work environment for all our employees. If you are passionate about innovation and excellence in financial services, we encourage you to apply for this exciting opportunity.
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