Current jobs related to Incident Management Leader - Milton Keynes, Milton Keynes - Addition+

  • Incident Management Specialist

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full time

    Your RoleThe Incident and Change Manager plays a pivotal role in driving customer satisfaction through the delivery of high-quality and timely service. This involves ensuring that Change Management methods and procedures are effectively utilized to minimize the impact of changes on the business.Your ResponsibilitiesIncident Management: Serve as the single...

  • Incident Management Specialist

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full time

    Your RoleThe Incident and Change Manager plays a pivotal role in driving customer satisfaction through the delivery of high-quality and timely service. This involves ensuring that Change Management methods and procedures are effectively utilized to minimize the impact of changes on the business.Your ResponsibilitiesIncident Management: Serve as the single...

  • Incident Management Specialist

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full time

    Your RoleThe Incident and Change Manager plays a pivotal role in driving customer satisfaction through the delivery of high-quality and timely service. This involves ensuring that Change Management methods and procedures are effectively utilized to minimize the impact of changes on the business.Your ResponsibilitiesIncident Management: Serve as the single...

  • Incident Management Specialist

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full time

    Your RoleThe Incident and Change Manager plays a pivotal role in driving customer satisfaction through the delivery of high-quality and timely service. This involves ensuring that Change Management methods and procedures are effectively utilized to minimize the impact of changes on the business.Your ResponsibilitiesIncident Management: Serve as the single...

  • Incident and Change Management Specialist

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full time

    Your RoleThe Incident and Change Manager is responsible for driving customer satisfaction through the delivery of quality and timely service. This involves ensuring that Change Management methods and procedures are used for efficient and prompt handling of all changes, minimizing the impact on the business.Your ResponsibilitiesIncident Management: Manage...

  • Incident and Change Management Specialist

    1 week ago

    Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full time

    Your RoleThe Incident and Change Manager is responsible for driving customer satisfaction through the delivery of quality and timely service. This involves ensuring that Change Management methods and procedures are used for efficient and prompt handling of all changes, minimising the impact on the business.Your ResponsibilitiesIncident Management: Manage...

  • Customer Incident Centre Specialist

    6 days ago

    Milton Keynes, Milton Keynes, United Kingdom Getronics Full time

    Location: HybridFull-time – 6-month FTCAs a key player in our Customer Incident Centre, you will be accountable for ensuring that all calls are managed within the defined processes for their appropriate accounts. Your primary task will be to ensure that SLA is met for all calls, and that the customer and account teams are notified accordingly. You will...

  • Complaints and Claims Team Leader

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full time

    Job Title: Complaints and Claims Team LeaderWe are seeking a highly skilled and experienced Liability Team Leader to join our team at Stride Resource Management Ltd. As a key member of our organization, you will be responsible for overseeing and supervising a team of 8 highly skilled Claims Professionals.Your primary objective will be to manage a wide range...

  • Complaints and Claims Team Leader

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full time

    Job Title: Complaints and Claims Team LeaderWe are seeking a highly skilled and experienced Liability Team Leader to join our team at Stride Resource Management Ltd. As a key member of our organization, you will be responsible for overseeing and supervising a team of 8 highly skilled Claims Professionals.Your primary objective will be to manage a wide range...

  • Complaints and Claims Team Leader

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full time

    Job Title: Complaints and Claims Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Complaints and Claims Team. As a key member of our team, you will be responsible for overseeing and supervising a team of Claims Professionals, ensuring seamless operations and fostering a collaborative and motivated work environment.Key...

  • Complaints and Claims Team Leader

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full time

    Job Title: Complaints and Claims Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Complaints and Claims Team. As a key member of our team, you will be responsible for overseeing and supervising a team of Claims Professionals, ensuring seamless operations and fostering a collaborative and motivated work environment.Key...

  • Complaints and Claims Team Leader

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full time

    Job Title: Complaints and Claims Team LeaderWe are seeking an exceptional Liability Team Leader to oversee and supervise a team of 8 highly skilled Claims Professionals. As a key member of our team, you will be responsible for managing a wide range of people management tasks, ensuring seamless operations and fostering a collaborative and motivated work...

  • Complaints and Claims Team Leader

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full time

    Job Title: Complaints and Claims Team LeaderWe are seeking an exceptional Liability Team Leader to oversee and supervise a team of 8 highly skilled Claims Professionals. As a key member of our team, you will be responsible for managing a wide range of people management tasks, ensuring seamless operations and fostering a collaborative and motivated work...

  • Senior Claims Team Leader

    4 days ago

    Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full time

    We are seeking a seasoned Claims Team Leader to join our team at Stride Resource Management Ltd. In this pivotal role, you will be responsible for overseeing and guiding a team of skilled Claims Professionals, ensuring seamless operations and fostering a collaborative and motivated work environment.Your exceptional ability to manage client expectations will...

  • Goods In Assistant Team Leader

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom AG Barr Full time

    Job Title: Goods In and Inventory Assistant Team LeaderLocation: Milton KeynesAG Barr is a leading manufacturer of soft drinks, and we are seeking an experienced Goods In and Inventory Assistant Team Leader to join our team.About the Role:We are looking for a highly organized and detail-oriented individual to assist the Goods In & Inventory Team Leader in...

  • Goods In Assistant Team Leader

    1 month ago

    Milton Keynes, Milton Keynes, United Kingdom AG Barr Full time

    Job Title: Goods In and Inventory Assistant Team LeaderLocation: Milton KeynesAG Barr is a leading manufacturer of soft drinks, and we are seeking an experienced Goods In and Inventory Assistant Team Leader to join our team.About the Role:We are looking for a highly organized and detail-oriented individual to assist the Goods In & Inventory Team Leader in...

  • Goods In Assistant Team Leader

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom AG Barr Full time

    Job Title: Goods In and Inventory Assistant Team LeaderLocation: Milton KeynesAG Barr is a leading manufacturer of soft drinks, and we are seeking a highly skilled and motivated individual to join our team as a Goods In and Inventory Assistant Team Leader.About the Role:We are looking for a talented and experienced professional to assist the Goods In &...

  • Goods In Assistant Team Leader

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom AG Barr Full time

    Job Title: Goods In and Inventory Assistant Team LeaderLocation: Milton KeynesAG Barr is a leading manufacturer of soft drinks, and we are seeking a highly skilled and motivated individual to join our team as a Goods In and Inventory Assistant Team Leader.About the Role:We are looking for a talented and experienced professional to assist the Goods In &...

  • Goods In Assistant Team Leader

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom AG Barr Full time

    Job Title: Goods In and Inventory Assistant Team LeaderLocation: Milton KeynesAG Barr is a leading manufacturer of soft drinks, and we are seeking a highly skilled and motivated individual to join our team as a Goods In and Inventory Assistant Team Leader.About the Role:We are looking for a talented and experienced professional to assist the Goods In &...

  • Goods In Assistant Team Leader

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom AG Barr Full time

    Job Title: Goods In and Inventory Assistant Team LeaderLocation: Milton KeynesAG Barr is a leading manufacturer of soft drinks, and we are seeking a highly skilled and motivated individual to join our team as a Goods In and Inventory Assistant Team Leader.About the Role:We are looking for a talented and experienced professional to assist the Goods In &...

Incident Management Leader

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Addition+ Full time

We are seeking a seasoned professional to fill the role of Head of Incident & Problem Management at Addition+, a global leader in financial services. This is an exciting opportunity to join a company that values innovation and is committed to delivering exceptional service to its customers.

Key Responsibilities:

  • Lead the major incident and problem management team, providing strategic direction and guidance for incident and problem management processes and procedures.
  • Take on a leadership role in the service recovery process, ensuring timely and effective resolution of incidents.
  • Collaborate with IT and business stakeholders to identify and prioritize incident and problem management initiatives.
  • Analyze incident and problem trends and performance metrics to identify areas for improvement and develop strategies for continuous improvement.
  • Develop and maintain incident and problem management policies and SLAs, ensuring alignment with company goals and objectives.

Main Skills and Requirements:

  • Proven track record of service management experience in a complex environment.
  • Strong technical knowledge of IT systems and infrastructure.
  • Personal resilience and ability to operate and lead teams in a high-intensity environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
  • Strong experience of implementing and managing ITIL services.
  • Experience in the banking or financial industry is highly desirable.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A collaborative and inclusive work environment.
  • Flexible working arrangements.

We are an equal opportunity employer and value diversity at Addition+. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.