Senior Claims Team Leader

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full time

We are seeking a seasoned Claims Team Leader to join our team at Stride Resource Management Ltd. In this pivotal role, you will be responsible for overseeing and guiding a team of skilled Claims Professionals, ensuring seamless operations and fostering a collaborative and motivated work environment.

Your exceptional ability to manage client expectations will be instrumental in maintaining our reputation for delivering exceptional service. As a true role model, you will inspire and motivate others to reach their full potential, setting the bar high for excellence.

The ideal candidate will have previous experience as a Team Leader within a regulated environment, preferably within a Casualty environment. However, those with demonstrable team management experience within other lines of business will be considered.

Key responsibilities include:

  • Supervising and guiding team members to ensure strict compliance with Service Level Agreements.
  • Approving claims settlements within your designated financial authority.
  • Ensuring that the team is well-versed in service instructions and Policy Wordings.
  • Liaising with clients to ensure their specific requirements are met, attending review meetings as necessary.
  • Providing comprehensive training and facilitating the professional development of your team.
  • Ensuring timely completion of the appraisal process.
  • Promptly addressing and resolving any complaints.
  • A strong commitment to supporting and encouraging exceptional client service, ensuring that client needs are met and exceeded.
  • Excellent listening skills, as well as exceptional written and verbal communication abilities.
  • The ability to create a positive work environment, treating others with respect, taking responsibility for developing team members, and inspiring them to perform at their highest potential.


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