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Senior Claims Manager
1 month ago
We are seeking a highly skilled and experienced Claims Operations Manager to lead our Liability Team. As a key member of our team, you will be responsible for overseeing and supervising a team of 8 Claims Professionals, ensuring seamless operations and fostering a collaborative and motivated work environment.
In this pivotal position, you will be entrusted with managing a wide range of people management tasks, including supervising and guiding team members to ensure strict compliance with Service Level Agreements, approving claims settlements within your designated financial authority, and ensuring that the team is well-versed in service instructions and Policy Wordings.
You will also be responsible for liaising with clients to ensure their specific requirements are met, attending review meetings as necessary, and providing comprehensive training and facilitating the professional development of your team.
To be considered for this role, you will have previous experience as a Team Leader within a regulated environment, preferably within a Casualty environment. However, those with demonstrable team management experience within other lines of business will also be considered.
In return, you will receive a basic salary up to £40,000, along with a comprehensive benefits package. You will work hybrid, 2-3 days per week from our Milton Keynes office.
Key Responsibilities:
- Supervising and guiding team members to ensure strict compliance with Service Level Agreements.
- Approving claims settlements within your designated financial authority.
- Ensuring that the team is well-versed in service instructions and Policy Wordings.
- Liaising with clients to ensure their specific requirements are met, attending review meetings as necessary.
- Providing comprehensive training and facilitating the professional development of your team.
- Ensuring timely completion of the appraisal process.
- Promptly addressing and resolving any complaints.
- A strong commitment to supporting and encouraging exceptional client service, ensuring that client needs are met and exceeded.
- Excellent listening skills, as well as exceptional written and verbal communication abilities.
- The ability to create a positive work environment, treating others with respect, taking responsibility for developing team members, and inspiring them to perform at their highest potential.
