Global Claims Coordinator
2 weeks ago
Position Summary
We are seeking a highly motivated and well-organised individual with a background in insurance liability claims handling to support our global network operations and our global client with a range of day-to-day tasks associated with the coordination of one of our largest global insurance programmes.
The role is a varied role that would suit an experienced claims handler looking to widen their skills, add variety to their role and further develop their career within a more client-facing environment.
Key Responsibilities
- Coordinate and oversee the management of complex liability claims that are being dealt with within the Global Claims handling operations.
- Supporting to ensure timely and accurate processing of claims in compliance with client, Insurer and Crawford requirements.
- Analyse and respond to client requests promptly and effectively, ensuring client satisfaction.
- Develop and implement strategies to prevent future escalations.
- Collaborate with the finance team to understand and perform financial accounting reconciliations related to claims.
- Ensure accuracy and integrity of financial records and reports.
- Identify and rectify discrepancies in financial statements.
- Lead regular client calls to discuss claim statuses, address concerns, and provide updates.
- Develop and maintain strong client relationships through effective communication and exceptional service.
- Identify opportunities for process improvement within the claims management workflow.
- Implement best practices to enhance efficiency and accuracy in claims handling.
- Dealing with day-to-day communication from hubs with assistance on complaints, programme, or system-related enquiries.
- Monitor SLA's and client KPI's and provide guidance/training on any improvement areas detected.
- Participate in local hub, broker, and client meetings to ensure any service issues that have been highlighted are monitored until resolved by the hub.
- Review of system claim records to ensure claims are being managed proactively and within SLA.
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