Global Claims Coordinator

2 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Crawford & Company Full time

Position Summary

We are seeking a highly motivated and well-organised individual with a background in insurance liability claims handling to support our global network operations and our global client with a range of day-to-day tasks associated with the coordination of one of our largest global insurance programmes.

The role is a varied role that would suit an experienced claims handler looking to widen their skills, add variety to their role and further develop their career within a more client-facing environment.

Key Responsibilities

  • Coordinate and oversee the management of complex liability claims that are being dealt with within the Global Claims handling operations.
  • Supporting to ensure timely and accurate processing of claims in compliance with client, Insurer and Crawford requirements.
  • Analyse and respond to client requests promptly and effectively, ensuring client satisfaction.
  • Develop and implement strategies to prevent future escalations.
  • Collaborate with the finance team to understand and perform financial accounting reconciliations related to claims.
  • Ensure accuracy and integrity of financial records and reports.
  • Identify and rectify discrepancies in financial statements.
  • Lead regular client calls to discuss claim statuses, address concerns, and provide updates.
  • Develop and maintain strong client relationships through effective communication and exceptional service.
  • Identify opportunities for process improvement within the claims management workflow.
  • Implement best practices to enhance efficiency and accuracy in claims handling.
  • Dealing with day-to-day communication from hubs with assistance on complaints, programme, or system-related enquiries.
  • Monitor SLA's and client KPI's and provide guidance/training on any improvement areas detected.
  • Participate in local hub, broker, and client meetings to ensure any service issues that have been highlighted are monitored until resolved by the hub.
  • Review of system claim records to ensure claims are being managed proactively and within SLA.


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