Incident and Change Management Specialist
4 days ago
Your Role
The Incident and Change Manager is responsible for driving customer satisfaction through the delivery of quality and timely service. This involves ensuring that Change Management methods and procedures are used for efficient and prompt handling of all changes, minimising the impact on the business.
Your Responsibilities- Incident Management: Manage complex and critical incidents from initiation to resolution, ensuring adherence to defined incident management processes and service level agreements (SLAs). Act as the single point of contact for all major incidents and be the point of escalation for Service Desk Analysts and Coordinators.
- User Expectation Management: Proactively manage user expectations by providing timely and accurate updates on incident progress, potential impact, and expected resolution times. Maintain open lines of communication with users, demonstrating empathy, professionalism, and a commitment to delivering a high-quality service.
- Change Management: Facilitate the change management process by ensuring that all changes are planned, reviewed, approved, and implemented efficiently and in accordance with established procedures. Collaborate with change owners and stakeholders to assess change impacts, risks, and dependencies.
- Continuous Improvement: Stay abreast of industry best practices and emerging trends in incident and change management. Collaborate with relevant stakeholders to implement changes and enhancements that optimise incident and change management practices and contribute to overall service improvement.
- Technical Expertise: Possess a strong working knowledge of ITIL methodologies and hands-on experience in implementing incident and change management best practices. Demonstrate technical proficiency with a broad spectrum of IT tools and systems.
- Certifications: ITIL Foundation certification (or higher), along with certifications like ITIL Practitioner or Change Management, is highly preferred.
-
Incident and Change Management Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full timeYour RoleThe Incident and Change Manager is responsible for driving customer satisfaction through the delivery of quality and timely service. This involves ensuring that Change Management methods and procedures are used for efficient and prompt handling of all changes, minimizing the impact on the business.Your ResponsibilitiesIncident Management: Manage...
-
Incident Management Specialist
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full timeYour RoleThe Incident and Change Manager plays a pivotal role in driving customer satisfaction through the delivery of high-quality and timely service. This involves ensuring that Change Management methods and procedures are effectively utilized to minimize the impact of changes on the business.Your ResponsibilitiesIncident Management: Serve as the single...
-
Incident Management Specialist
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full timeYour RoleThe Incident and Change Manager plays a pivotal role in driving customer satisfaction through the delivery of high-quality and timely service. This involves ensuring that Change Management methods and procedures are effectively utilized to minimize the impact of changes on the business.Your ResponsibilitiesIncident Management: Serve as the single...
-
Incident Management Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full timeYour RoleThe Incident and Change Manager plays a pivotal role in driving customer satisfaction through the delivery of high-quality and timely service. This involves ensuring that Change Management methods and procedures are effectively utilized to minimize the impact of changes on the business.Your ResponsibilitiesIncident Management: Serve as the single...
-
Incident Management Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full timeYour RoleThe Incident and Change Manager plays a pivotal role in driving customer satisfaction through the delivery of high-quality and timely service. This involves ensuring that Change Management methods and procedures are effectively utilized to minimize the impact of changes on the business.Your ResponsibilitiesIncident Management: Serve as the single...
-
Change Management Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne+Nagel Full timeIncident and Change Management RoleThe Incident and Change Manager plays a pivotal role in driving customer satisfaction through the delivery of high-quality and timely service. This involves ensuring that Change Management methods and procedures are effectively utilized to minimize the impact of changes on the business.Key Responsibilities:Incident...
-
Change Management Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne+Nagel Full timeIncident and Change Management RoleThe Incident and Change Manager plays a pivotal role in driving customer satisfaction through the delivery of high-quality and timely service. This involves ensuring that Change Management methods and procedures are effectively utilized to minimize the impact of changes on the business.Key Responsibilities:Incident...
-
Change Management Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full timeYour RoleThe primary objective of this position is to ensure seamless service delivery and minimize disruptions to our business operations. As an Incident and Change Manager, you will be responsible for driving customer satisfaction through the effective management of incidents and changes.Your ResponsibilitiesIncident Management: Serve as the single point...
-
Change Management Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full timeYour RoleThe primary objective of this position is to ensure seamless service delivery and minimize disruptions to our business operations. As an Incident and Change Manager, you will be responsible for driving customer satisfaction through the effective management of incidents and changes.Your ResponsibilitiesIncident Management: Serve as the single point...
-
Change Management Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full timeYour RoleThe primary objective of this position is to ensure seamless service delivery and minimize disruptions to our business operations. As the Change Management Manager, you will be responsible for driving customer satisfaction through the effective management of incidents and changes.Your ResponsibilitiesIncident Management: Serve as the single point of...
-
Change Management Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full timeYour RoleThe primary objective of this position is to ensure seamless service delivery and minimize disruptions to our business operations. As the Change Management Manager, you will be responsible for driving customer satisfaction through the effective management of incidents and changes.Your ResponsibilitiesIncident Management: Serve as the single point of...
-
Change Management Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full timeYour RoleThe Change Management Manager is responsible for driving customer satisfaction through the delivery of quality and timely service. This involves ensuring that Change Management methods and procedures are used for efficient and prompt handling of all changes, minimizing the impact on the business.Your ResponsibilitiesIncident Management: Manage...
-
Change Management Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full timeYour RoleThe Change Management Manager is responsible for driving customer satisfaction through the delivery of quality and timely service. This involves ensuring that Change Management methods and procedures are used for efficient and prompt handling of all changes, minimizing the impact on the business.Your ResponsibilitiesIncident Management: Manage...
-
Change Management Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full timeYour RoleThe Change Management Manager is responsible for driving customer satisfaction through the delivery of quality and timely service. This involves ensuring that Change Management methods and procedures are used for efficient and prompt handling of all changes, minimizing the impact on the business.Your ResponsibilitiesIncident Management: Manage...
-
Change Management Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full timeYour RoleThe Change Management Manager is responsible for driving customer satisfaction through the delivery of quality and timely service. This involves ensuring that Change Management methods and procedures are used for efficient and prompt handling of all changes, minimizing the impact on the business.Your ResponsibilitiesIncident Management: Manage...
-
Customer Incident Centre Specialist
2 days ago
Milton Keynes, Milton Keynes, United Kingdom Getronics Full timeLocation: HybridFull-time – 6-month FTCAs a key player in our Customer Incident Centre, you will be accountable for ensuring that all calls are managed within the defined processes for their appropriate accounts. Your primary task will be to ensure that SLA is met for all calls, and that the customer and account teams are notified accordingly. You will...
-
Change Management Specialist
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom CityFibre Full timeUnlock the Digital Potential of BritainCityFibre is revolutionizing the telecoms industry by creating a broadband network that works seamlessly for everyone, every day. As a Commercial Manager in our Network Build division, you'll play a crucial role in driving the standardization of best practice approaches across our portfolio of contracts.Key...
-
Change Management Specialist
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom CityFibre Full timeUnlock the Digital Potential of BritainCityFibre is revolutionizing the telecoms industry by creating a broadband network that works seamlessly for everyone, every day. As a Commercial Manager in our Network Build division, you'll play a crucial role in driving the standardization of best practice approaches across our portfolio of contracts.Key...
-
Change Management Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom CityFibre Full timeUnlock the Digital Potential of BritainCityFibre is a leading broadband network provider, committed to creating a seamless digital experience for everyone, every day. As a Commercial Manager in our Network Build division, you will play a crucial role in driving our commercial and contracts team to deliver exceptional results.Key Responsibilities:Develop and...
-
Change Management Specialist
2 weeks ago
Milton Keynes, Milton Keynes, United Kingdom CityFibre Full timeUnlock the Digital Potential of BritainCityFibre is a leading broadband network provider, committed to creating a seamless digital experience for everyone, every day. As a Commercial Manager in our Network Build division, you will play a crucial role in driving our commercial and contracts team to deliver exceptional results.Key Responsibilities:Develop and...
