Complaints and Claims Team Leader
3 weeks ago
We are seeking a highly skilled and experienced Liability Team Leader to join our team at Stride Resource Management Ltd. As a key member of our organization, you will be responsible for overseeing and supervising a team of 8 highly skilled Claims Professionals.
Your primary objective will be to manage a wide range of people management tasks, ensuring seamless operations and fostering a collaborative and motivated work environment. Your exceptional ability to manage client expectations will be instrumental in maintaining our reputation for delivering exceptional service.
You will play a vital role in the continued development and growth of talented staff, providing them with the necessary tools and resources to excel in their roles. As a true role model, you will inspire and motivate others to reach their full potential, setting the bar high for excellence.
Key Responsibilities:- Supervising and guiding team members to ensure strict compliance with Service Level Agreements.
- Approving claims settlements within your designated financial authority.
- Ensuring that the team is well-versed in service instructions and Policy Wordings.
- Liaising with clients to ensure their specific requirements are met, attending review meetings as necessary.
- Providing comprehensive training and facilitating the professional development of your team.
- Ensuring timely completion of the appraisal process.
- Promptly addressing and resolving any complaints.
- A strong commitment to supporting and encouraging exceptional client service, ensuring that client needs are met and exceeded.
- Excellent listening skills, as well as exceptional written and verbal communication abilities.
- The ability to create a positive work environment, treating others with respect, taking responsibility for developing team members, and inspiring them to perform at their highest potential.
To be considered, you will have previous experience as a Team Leader within a regulated environment. It would be preferred if your experience is gained within a Casualty environment; however, those with demonstrable team management experience within other lines of business will be considered.
In return, you will receive a basic salary up to £40,000, along with a comprehensive benefits package. You will work hybrid, 2-3 days per week from our Milton Keynes office.
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Complaints and Claims Team Leader
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Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full timeJob Title: Complaints and Claims Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Complaints and Claims Team. As a key member of our team, you will be responsible for overseeing and supervising a team of Claims Professionals, ensuring seamless operations and fostering a collaborative and motivated work environment.Key...
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Complaints and Claims Team Leader
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Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full timeJob Title: Complaints and Claims Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our Complaints and Claims Team. As a key member of our team, you will be responsible for overseeing and supervising a team of Claims Professionals, ensuring seamless operations and fostering a collaborative and motivated work environment.Key...
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Milton Keynes, Milton Keynes, United Kingdom Stride Resource Management Ltd Full timeJob Title: Complaints and Claims Team LeaderWe are seeking an exceptional Liability Team Leader to oversee and supervise a team of 8 highly skilled Claims Professionals. As a key member of our team, you will be responsible for managing a wide range of people management tasks, ensuring seamless operations and fostering a collaborative and motivated work...
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Milton Keynes, Milton Keynes, United Kingdom Aston Charles Full time{"h1":{"text":"Liability Claims Team Leader - Aston Charles"}},Aston Charles is seeking a highly skilled Liability Claims Team Leader to join our team. As a key member of our claims team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and Employers' Liability...
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Milton Keynes, Milton Keynes, United Kingdom Aston Charles Full time{"h1":{"text":"Liability Claims Team Leader - Aston Charles"}}, Job Summary We are seeking an experienced Liability Claims Team Leader to join our team at Aston Charles. As a key member of our claims team, you will be responsible for managing a team of Liability Claims Handlers, each dealing with a varied caseload including predominantly Public and...
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