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Problem Resolution Director
2 months ago
We are seeking a seasoned professional to fill the role of Head of Incident & Problem Management at Addition+, a global leader in financial services. This is an exciting opportunity to join a company that values innovation and is committed to delivering exceptional service to its customers.
Key Responsibilities:
- Lead the major incident and problem management team, providing strategic direction and guidance for incident and problem management processes and procedures.
- Take on a leadership role in the service recovery process, ensuring timely and effective resolution of incidents.
- Collaborate with IT and business stakeholders to identify and address root causes of incidents.
- Develop and maintain incident and problem management policies and SLAs, ensuring alignment with company goals and objectives.
- Provide regular updates to senior management on incident and problem trends, performance metrics, and areas for improvement.
Requirements:
- Proven track record of service management experience in a complex environment.
- Strong technical knowledge of IT systems and infrastructure.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Experience with ITIL services and major transformation leadership.
- Strong analytical and problem-solving skills, with the ability to identify and address root causes of incidents.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A collaborative and inclusive work environment.
- Flexible working arrangements.
We are an equal opportunity employer and value diversity at Addition+. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
