Service Recovery Specialist

1 week ago

Milton Keynes, Milton Keynes, United Kingdom Addition+ Full time

We are seeking a seasoned professional to fill the role of Head of Incident & Problem Management at Addition+, a global leader in financial services. This is an exciting opportunity to join a company that values innovation and is committed to delivering exceptional service to its customers.

Key Responsibilities:

  • Lead the major incident and problem management team, providing strategic direction and guidance for incident and problem management processes and procedures.
  • Take on a leadership role in the service recovery process, ensuring timely and effective resolution of incidents.
  • Collaborate with IT and business stakeholders to identify and prioritize incident and problem management initiatives.
  • Analyze incident and problem trends and performance metrics to identify areas for improvement.
  • Develop and implement policies and procedures to ensure compliance with industry standards and regulatory requirements.

Requirements:

  • Proven track record of service management experience in a complex environment.
  • Strong technical knowledge of IT systems and infrastructure.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A collaborative and inclusive work environment.
  • Flexible working arrangements.

We are an equal opportunity employer and value diversity at Addition+. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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