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IT Support Specialist

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Cloud Decisions Full time
2nd Line Support Analyst

Cloud Decisions, a Microsoft Gold Partner, is seeking a skilled 2nd Line Support Analyst to join their team. As a key member of their IT support team, you will be responsible for providing technical assistance to customers via telephone, email, and remote access.

Key Responsibilities:
  • Provide support for complex IT issues, including network topology, components, and systems monitoring
  • Use remote control software for fault diagnosis and resolution
  • Collaborate with other service providers and third-party suppliers to understand multi-faceted IT issues
  • Responsible for updating all third-party calls, which should be done via phone, not email
  • Assist in the preparation and dispatch of IT equipment
Requirements:
  • Experience in using service desk applications to log and monitor support calls
  • Knowledge of both server and client operating systems
  • Use of remote control software for fault diagnosis and resolution
  • A knowledge of network topology, components, and systems monitoring
  • Remote administration of workstations, servers, routers, network switches
  • General network connectivity/troubleshooting
  • Microsoft Exchange
  • MS Office Suite
What We Offer:
  • Up to 10 training days per year to invest in ongoing development
  • Hybrid working available
  • Shift based, average 40 hours (core working hours will be 07:00 to 19:00 Mon-Fri)

Cloud Decisions is proud to be part of Microsoft UK's Partner Talent Services and able to connect you with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are also Microsoft certified in Microsoft Azure and Microsoft 365, allowing us to have conversations at depth with you about your technical/consulting experience.