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Technical Support Specialist

2 months ago

Lincolnshire, United Kingdom Air IT Full time

About the Role:

As a Technical Support Specialist at Air IT, you will play a pivotal role in delivering exceptional technical support to our valued clients. Based in Lincoln, you will report directly to our Service Desk Team Leader and be responsible for troubleshooting hardware and software issues, performing system upgrades, and ensuring seamless operations for our clients.

Key Responsibilities:

  • Install, maintain, and troubleshoot client hardware and software according to company standards.
  • Maintain accurate documentation of client environments and activities within our CRM system.
  • Uphold information security protocols to safeguard client data and uphold our high standards.

Requirements:

  • Demonstrable experience as a Service Desk Engineer, showcasing your technical prowess.
  • Proficiency in Microsoft Windows Server/Desktop environments and Microsoft 365.
  • Familiarity with Backup/DRaaS, Azure Active Directory, and networking technologies (TCP/IP, Firewall, Routing/Switching).
  • A current and valid UK driving license, enabling you to provide on-site support.

What We Offer:

  • Hybrid working options for a better work-life balance.
  • ~25 days annual leave plus bank holidays.
  • ~ Ongoing learning and development opportunities.
  • ~ Cycle to work scheme and technology vouchers.
  • ~ Enhanced family leave.
  • ~ Celebration day - an additional day off each year to celebrate an occasion important to you.
  • ~ Salary sacrifice pension.
  • ~2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact.
  • ~ Company social events and competitions.
  • ~ Discount and Cashback Scheme.
  • ~ Life Insurance.
  • ~ EAP and Virtual GP Service.