IT Desktop Support Specialist
5 days ago
Axiom Technologies is a leading provider of IT services, supporting medium to large-scale enterprises worldwide. Our team is dedicated to delivering exceptional service and expertise in end-user computing.
We are seeking a skilled Desktop Support Officer to join our team. As a key member of our infrastructure team, you will be responsible for providing timely and accurate support to end-users within our desktop computing environment.
Key Responsibilities:
- Experience with Microsoft desktop operating systems and Windows application deployment, configuration, and management
- Windows Client Administration
- Build and install PCs, telephone systems, wireless networks, and peripheral devices related to desktop infrastructure
- Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance
- Identify, log, and resolve technical problems with software applications or network systems
- Identify potential changes and system improvements to present to technical teams for consideration and implementation
- Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment
- Administer and resolve issues with associated end-user workstation network software products
- Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems
- Expertise in supporting network devices and servers in business environments
- Ensure that work is carried out within agreed service levels and in accordance with project guidelines
- Explain and document technical issues in a clear way to technical teams, and business stakeholders
- Develop in-depth technical knowledge and domain expertise within End User Computing technologies
- Proactive and passionate about the EUC world, with strong interpersonal skills and excellent time management skills
- Strong capabilities in Windows 10 support, migration, and deployment
- Liaise with third-party support and PC equipment vendors
- Perform related duties consistent with the scope and intent of the position
- Hands-on Experience in End-to-end Desktop/Laptop life cycle management
- Experience and desire to work in a Global delivery environment
- Communication and Analytical skills
Personal Attributes:
- Excellent End-user computing skills
- Good knowledge of Infrastructure support
- Strong analytical and problem-solving capabilities
- Well-organized and extremely detail-oriented
- Strong customer service ethic and great communication skills, both oral and written
- Passionate about delivering quality no matter what you are doing
- Can work both independently and in a collaborative team-oriented environment
- A self-starter, motivated to push the limits and think outside of the box
- Fondness for solutions that are simple, elegant, and effective
- Ability to work with and maintain confidential information
In-depth knowledge of:
- Windows OS (e.g. XP, Vista, Windows 7, 10)
- Microsoft Office applications
- PC/Laptop hardware
- PC/Laptop peripherals, including printers
- Mobile devices
Basic knowledge of:
- Active Directory
- Exchange
- Apple OS
- SCCM
IT Qualifications:
At least one of the following:
- PC/Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification
Experience in a similar role:
- 5+ years of relevant experience
- Freshers and IT Students are also welcome but with IT backgrounds
- Ready to travel 12-18 Miles as per the requirement
What next?
If you are looking for a challenging role in your career and wish to apply for this position, please forward your resume to the contact email address provided.
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