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Food and Beverage Service Associate

2 months ago

StainesuponThames, Surrey, United Kingdom Klarent Hospitality Full time
Job Opportunity at Klarent Hospitality

We are seeking a skilled and enthusiastic Food and Beverage Operative to join our team at the Mercure London Staines upon Thames Hotel.

About the Role

As a Food and Beverage Operative, you will be responsible for delivering exceptional customer service and supporting your team in providing a smooth and memorable experience for our guests.

Your working areas may vary, including the Bar, Restaurant, Breakfast, Room Service, and Conference and Events.

Key Responsibilities
  • Welcome guests in a polite and friendly manner, consistently demonstrating great customer service.
  • Have a visible presence within your working area.
  • Ensure that all customer requests and queries are responded to promptly and effectively.
  • Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction.
  • Have a good insight knowledge of the hotel and its products.
What We Offer

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio.

We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Our hotel is a beautiful place situated on the banks of the River Thames, offering a scenic terrace area and modern rooms with river views.

We offer free Wi-Fi throughout, free limited car parking, and a Riverside Restaurant serving up local fresh British cuisine.

Requirements
  • Passionate and willingness to learn.
  • Positive attitude and someone who makes our guests smile.
  • Genuinely friendly and caring.
  • Enjoys working as part of a team.
  • Ambitious and hard working.
  • Good organisational / time management skills.
  • Resilient, creativity, able multitask and can work under pressure.
  • Good command of English language to enable communication with the team.
  • Good communication and excellent grooming standards.
  • Ability to work morning, afternoon/evening, and weekends.
  • Deliver exceptional customer experiences all the time.