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Customer Service Coordinator

2 months ago

Manchester, United Kingdom Johnson Controls Full time

About the Role

The Customer Service Planner will play a key role in supporting the installation team by planning and tracking installations, optimizing labor resource utilization, and procuring equipment to meet customer requirements.

Key Responsibilities

  • Coordinate the end-to-end delivery of projects to clients, ensuring project milestones and deadlines are achieved.
  • Effectively communicate and build strong relationships with customers, installation engineers, and managers.
  • Prepare programs and schedules, negotiate with suppliers, and coordinate the delivery of materials and equipment.
  • Coordinate manpower planning for a team of engineers, produce accurate information for engineers and customers, and monitor installation progress.
  • Ensure all installation information is available, complete, and up-to-date, and assist with scheduling sub-contractors.

Requirements

  • Customer Service experience
  • Strong organizational skills
  • PC literate, including knowledge of Microsoft Office
  • Experience of scheduling and coordination of field-based engineers or a similar field
  • Knowledge of the security systems industry or construction/facilities industries

What We Offer

  • Competitive salary
  • 25 paid holidays + Bank Holidays & sick pay
  • Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts, cycle 2 work scheme, and discount on Johnson Controls security products
  • Extensive product and on-the-job/cross-training opportunities with outstanding resources available
  • Encouraging and collaborative team environment
  • Career development through various career ladders, including Customer Service
  • Dedication to safety through our Zero Harm policy
  • Access to business resource groups
  • Training on our company values