Financial Advice Dispute Resolver
1 week ago
Job Title: Financial Advice Complaint Handler
Skipton Building Society is seeking a skilled professional to join their Financial Advice (FA) Complaints Team.
About the Role:
- Investigate customer complaints and feedback related to financial advice products
- Analyze root causes of customer concerns and work towards fair resolutions
- Communicate effectively with customers and stakeholders
- Build strong relationships with internal teams to address emerging issues
- Ensure high quality and accuracy in all work
- Manage own caseload and prioritize effectively
- Adhere to company policies and procedures
- Continuous personal and professional development
Requirements:
- Financial services knowledge
- Experience in handling complaints in a regulated environment
- Ability to make evidence-based decisions
- Excellent communication skills
- Organized and detail-oriented
- Basic IT skills
- Experience in a building society or financial institution
- Experience with vulnerable customers
- Mortgage and savings knowledge (desirable)
What We Offer:
- A structured development program for professional growth
- Opportunities for skill enhancement within Skipton Building Society
- A supportive work environment that prioritizes employee development
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