Financial Advice Dispute Resolver

1 week ago


Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

Job Title: Financial Advice Complaint Handler

Skipton Building Society is seeking a skilled professional to join their Financial Advice (FA) Complaints Team.

About the Role:

  • Investigate customer complaints and feedback related to financial advice products
  • Analyze root causes of customer concerns and work towards fair resolutions
  • Communicate effectively with customers and stakeholders
  • Build strong relationships with internal teams to address emerging issues
  • Ensure high quality and accuracy in all work
  • Manage own caseload and prioritize effectively
  • Adhere to company policies and procedures
  • Continuous personal and professional development

Requirements:

  • Financial services knowledge
  • Experience in handling complaints in a regulated environment
  • Ability to make evidence-based decisions
  • Excellent communication skills
  • Organized and detail-oriented
  • Basic IT skills
  • Experience in a building society or financial institution
  • Experience with vulnerable customers
  • Mortgage and savings knowledge (desirable)

What We Offer:

  • A structured development program for professional growth
  • Opportunities for skill enhancement within Skipton Building Society
  • A supportive work environment that prioritizes employee development


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