Complaints Resolution Specialist

1 week ago


Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

Job Title: Financial Advice Complaint Handler

We are seeking a highly skilled and detail-oriented individual to join our Financial Advice Complaints Team at Skipton Building Society.

About the Role:

  • Investigate customer complaints and feedback related to financial advice products and services
  • Analyze root causes of customer concerns and work towards fair and timely resolutions
  • Communicate effectively with customers, stakeholders, and internal teams to address emerging issues
  • Build strong relationships with colleagues to ensure seamless service delivery
  • Ensure high quality and accuracy in all work, adhering to company policies and procedures
  • Manage own caseload and prioritize effectively to meet deadlines
  • Participate in continuous personal and professional development to enhance skills and knowledge

Requirements:

  • Proven experience in financial services, with a focus on complaint handling and resolution
  • Strong analytical and problem-solving skills, with the ability to make evidence-based decisions
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
  • Organized and detail-oriented, with the ability to manage multiple priorities and deadlines
  • Basic IT skills, with proficiency in Microsoft Office and other relevant software
  • Experience working in a regulated environment, with a strong understanding of industry standards and best practices
  • Knowledge of financial products and services, including mortgages and savings

As a Complaint Handler at Skipton Building Society, you will have access to a comprehensive development program and opportunities for career advancement within a dynamic and supportive team environment.



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