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Client Support Specialist

3 months ago

Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

Position: Customer Service Adviser

Location: Skipton Direct

Hours:

35 hours per week on a permanent contract. Shift patterns supporting department operating times. Occasional Saturday morning shifts on a rota basis. Current Operating Hours: Monday – Thursday 8am-6pm, Friday 8am-5.30pm, Saturday 9am-12pm. Hybrid working arrangements can be considered after an initial 7 week training period. Specifics can be discussed further at interview stage.

Salary:

£21,850 Per Annum

Benefits:

  • Annual discretionary bonus scheme
  • 25 days standard annual leave + bank holidays
  • Holiday trading scheme allowing the ability to buy and sell additional annual leave days
  • A social and vibrant working environment with department events
  • Generous employer pension contributions – up to 10% per annum
  • Continuous training and development opportunities

Key Responsibilities:

  • Engaging in constructive conversations with clients regarding financial offerings
  • Recognizing additional services to propose for future financial planning
  • Acting as the primary contact for complaint resolution
  • Assisting clients with vulnerabilities

Essential Qualifications:

  • Commitment to achieving positive customer outcomes
  • Excellent communication abilities
  • Capacity to thrive in a dynamic and energetic team environment
  • Eagerness to enhance role skills and develop new competencies
  • Basic proficiency in MS Office applications

Become a part of our esteemed contact center at Skipton Direct, where we emphasize the continuous growth and career advancement of our personnel. Contribute to a lively team atmosphere and start making a significant impact in the financial sector today.