Application Specialist/IT Support Specialist
2 days ago
Job Summary
We are seeking a skilled Microsoft IT Application Specialist to join our IT department. As a key technical resource, you will be responsible for providing technical support to our users and ensuring the quality of our application estate.
Key Responsibilities
- Be a key technical resource for the delivery of services based on a Microsoft application stack
- Handle in-service problem investigation, pro-active maintenance and incident resolution using the ITIL framework
- Be responsible for quality and execution of support throughout our application estate, mentoring junior colleagues
Requirements
- Relevant IT degree or equivalent industrial experience
- Proven track record in supporting mission critical IT systems including line of business application services and preferably within an Enterprise level environment
- Proven track record of teamwork demonstrating strong communication and inter-personal skills
- Strong problem-solving skills and ability to communicate complex technical information to both technical and non-technical people
- Understanding of the ITIL Framework and ITIL best practices
- Proven track record of working to deadlines demonstrating organisational and time management skills
- Proven track record of producing and maintaining support documentation and procedures
- Willingness to learn new technologies
About the Company
We are a leading recruitment agency with a strong presence in the UK. Our company values innovation, teamwork and customer satisfaction.
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