Customer Service Team Lead

1 week ago

Livingston, West Lothian, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role

You will be joining a growing manufacturing company based in Livingston as a Customer Service Team Lead. In this role, you will be responsible for managing and coaching a team of 3, providing excellent customer service and sales admin support.

Key Responsibilities

  • Be the first point of contact for incoming and outgoing calls and emails to various stakeholders, providing timely and effective responses.
  • Support customers at all stages of the order process through customer relationship management, understanding existing and potential needs of customers.
  • Contribute to the development and implementation of the group sales strategy, instilling a sales-led ethos throughout the office.
  • Be involved in making customer-focused decisions, communicating them across departments.
  • Manage the operation and resources for the sales office, ensuring efficient use of time and materials.
  • Create stock codes for non-standard products, streamlining the ordering process.
  • Greet visitors and manage the sign in / sign out procedure, maintaining a professional and welcoming environment.
  • Handle documents, keep records, and organize paperwork relating to orders, ensuring timely and accurate communication.
  • Ensure software is functioning and working efficiently for the sales team, minimizing downtime and maximizing productivity.
  • Maintain office equipment and organize repairs, ensuring a safe and functional work environment.
  • Develop your health and safety awareness and support best practice and compliance across the department.

Requirements

  • Experience in a customer service and sales role, with a proven track record of success.

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