Customer Service Team Lead

3 days ago


Livingston, West Lothian, United Kingdom Hays Specialist Recruitment Limited Full time

About the Role

You'll be joining a growing manufacturing company as a Customer Service Team Lead, responsible for managing and coaching a team of 3. Your key tasks will include:

  • Customer Service and Sales Support
  • Providing excellent customer service and sales admin support, being the first point of contact for various stakeholders.
  • Supporting customers at all stages of the order process through customer relationship management, understanding existing and potential needs of customers.
  • Helping with the development and implementation of the group sales strategy, instilling a sales-led ethos throughout the office.
  • Being involved in making customer-focused decisions, communicating them across departments.
  • Managing the operation and resources for the sales office.
  • Creating stock codes for non-standard products.
  • Greeting visitors and managing the sign in / sign out procedure.
  • Handling documents, keeping records, and organising paperwork relating to orders and emailing them to the relevant salesperson promptly.
  • Ensuring software is functioning and working efficiently for the sales team.
  • Maintaining office equipment and organising repairs.
  • Developing your health and safety awareness and supporting best practice and compliance across the department.

Requirements

  • Experience in a customer service and sales role.
  • Strong leadership and coaching skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Knowledge of sales and customer service principles.


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