Customer Service Team Lead
4 days ago
About the Role
You'll be joining a growing manufacturing company as a Customer Service Team Lead, responsible for managing and coaching a team of 3. Your key tasks will include:
- Customer Service and Sales Support
- Providing excellent customer service and sales admin support, being the first point of contact for various stakeholders.
- Supporting customers at all stages of the order process through customer relationship management, understanding existing and potential needs of customers.
- Helping with the development and implementation of the group sales strategy, instilling a sales-led ethos throughout the office.
- Being involved in making customer-focused decisions, communicating them across departments.
- Managing the operation and resources for the sales office.
- Creating stock codes for non-standard products.
- Greeting visitors and managing the sign in / sign out procedure.
- Handling documents, keeping records, and organising paperwork relating to orders and emailing them to the relevant salesperson promptly.
- Ensuring software is functioning and working efficiently for the sales team.
- Maintaining office equipment and organising repairs.
- Developing your health and safety awareness and supporting best practice and compliance across the department.
Requirements
- Experience in a customer service and sales role.
- Strong leadership and coaching skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Knowledge of sales and customer service principles.
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